You need to complete your Member Profile to access this content!

All members are required to complete their Individual Membership Profile to access all the exclusive member-only content.


Click Here To Unlock

Access Restricted: Upload Your Photo to Continue

To unlock this page and access all your member benefits, please complete your Member Profile by uploading a profile photo.

We know it’s an extra step, but it’s required for all members. A complete profile helps build trust and fosters a stronger, more connected community for everyone.

Don’t worry—it only takes a minute! Here are some tips:


Upload Your Photo Now

Please complete your Subscriber Profile!

To unlock all the ACXPA Subscriber content, please take a moment to activate your profile - it only takes a moment!


Click Here To Unlock

That email is already being used!

The email address entered is already registered as a Subscriber.
To purchase a membership, please log in first!


Home Downloads

 +61 3 9492 2871      enquiries@acxpa.com.au

ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, live monthly symposiums & Video Library,  a powerful members directory, exclusive industry insights & data and lots more!  See which membership is right for you >

 

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Contact Centres
CX
Customer Service
General Business
Job Descriptions
Trivia Questions
Resume Templates
ACXPA Logo

Call Centre Ranking Reports

Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)

View Reports and optional downloads:  Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education

The Customer Journey Mapping Template is available for download in a PowerPoint file and is completely editable.

This download is only available for ACXPA Individual Members. Learn more>

Filename Customer-Journey-Map-Template.pptx
Filesize 177.46 KB
Version 2.0
Date added March 25, 2022
Category Customer Experience
If you want to share and earn points please login first

ACXPA PLATINUM SPONSORS

ACXPA Platinum SPONSORS
ACXPA SILVER SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
ACXPA BRONZE SPONSORS
ACXPA Platinum SPONSORS
Copyright © 2024 | Australian Customer Experience Professionals Association | Phone: +61 3 9492 2871 | Website Terms of Use 

Log in with your email address

or Become an ACXPA Member

Forgot your details?

Create Account