We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!
Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!
We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).
ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
How to Build the Foundations of a CX Program
Exclusive for ACXPA Individual members, this presentation by Scott Downing covers all you need to know about setting up a CX program in your business. This slide deck accompanies the presentation that can be viewed here and it contains:
- The rationale of why it is important to know why you need a CX Program
- How to kick start your CX Program; the tactical steps and order in which to do them
- What you can expect to see happen in the business
- NPS – is it the right metric and if so where to use it
- A framework for sustainable change
This download is only available for ACXPA Individual Members. Learn more >
|April 7, 2023