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CX Roundtable Downloads

During our CX Roundtables, our guests are often very generous in sharing diagrams, insights, photos, data etc. to aid in the learning. 

As well as being able to download the slides/data etc, ACXPA Members can also watch the presentation in their Video Library..

 The downloads are only available for ACXPA Members! Learn more > 

 

  • April 2025 CX Roundtable (Membership Required: Individual)
  • CX Roundtable with Amish Goel (Membership Required: Individual)
  • CX Roundtable with Campbell Davies (Membership Required: Individual)
  • CX Roundtable with Danielle Frazzetto (Membership Required: Individual)
  • CX Roundtable with Karen Clydesdale, Tennis Australia (Membership Required: Individual)
  • CX Roundtable with Kevin Perry (Membership Required: Individual)
  • CX Roundtable with Laura Mazin (Membership Required: Individual)
  • February 2026 CX Roundtable (Membership Required: Individual)
  • July 2026 CX Roundtable (Membership Required: Individual)
  • June 2026 CX Roundtable (Membership Required: Individual)
  • March 2026 CX Roundtable (Membership Required: Individual)
  • May 2026 CX Roundtable (Membership Required: Individual)

    • CX Roundtable Downloads

    During our CX Roundtables, our guests are often very generous in sharing diagrams, insights, photos, data etc. to aid in the learning. 

    As well as being able to download the slides/data etc, ACXPA Members can also watch the presentation in their Video Library..

     The downloads are only available for ACXPA Members! Learn more > 

     

  • April 2025 CX Roundtable (Membership Required: Individual)
  • CX Roundtable with Amish Goel (Membership Required: Individual)
  • CX Roundtable with Campbell Davies (Membership Required: Individual)
  • CX Roundtable with Danielle Frazzetto (Membership Required: Individual)
  • CX Roundtable with Karen Clydesdale, Tennis Australia (Membership Required: Individual)
  • CX Roundtable with Kevin Perry (Membership Required: Individual)
  • CX Roundtable with Laura Mazin (Membership Required: Individual)
  • February 2026 CX Roundtable (Membership Required: Individual)
  • July 2026 CX Roundtable (Membership Required: Individual)
  • June 2026 CX Roundtable (Membership Required: Individual)
  • March 2026 CX Roundtable (Membership Required: Individual)
  • May 2026 CX Roundtable (Membership Required: Individual)
    • 🏆 Overall CX Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (BANKS Sector)74.0%
    2. (EDUCATION Sector)72.6%
    3. (INTERNET Sector)72.3%
    Industry AVE54.9%

    View the latest results >

    Find outsourcers & BPOs – ACXPA Supplier Directory
    📞 Accessibility Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (ENERGY Sector)94.7%
    2. (AGED CARE Sector)94.0%
    3. (AGED CARE Sector)94.0%
    Industry AVE66.0%

    View the latest results >

    Find CX automation & AI – ACXPA Supplier Directory

    Latest Articles

    ❤️ Agent Mastery Leaderboard
    Leaders by Sector - Q2 2026
    1. (CAR INSURANCE Sector)70.0%
    2. (BANKS Sector)68.4%
    3. (EDUCATION Sector)68.3%
    Industry AVE54.1%

    View the latest results >

    Latest Glossary Terms

    • Next Issue Avoidance

      Next Issue Avoidance

      Next Issue Avoidance is resolving a customer's likely next problem during their current contact, to prevent a repeat contact.Read More »
    • Offshoring

      Offshoring

      Call centre offshoring is moving customer service or back-office work to a distant, lower-cost country for the labour saving.Read More »
    Find CX & call centre consultants – ACXPA Supplier Directory
    ⏱️ Wait Time Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (ENERGY Sector)00:03
    2. (INTERNET Sector)00:04
    3. (INTERNET Sector)00:05
    Industry AVE01:52

    View the latest results >

    Upcoming Courses & Events

    View Calendar
    Find call centre technology – ACXPA Supplier Directory

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