You need to complete your Member Profile to access this content!

All members are required to complete their Individual Membership Profile to access all the exclusive member-only content.


Click Here To Unlock

Access Restricted: Upload Your Photo to Continue

To unlock this page and access all your member benefits, please complete your Member Profile by uploading a profile photo.

We know it’s an extra step, but it’s required for all members. A complete profile helps build trust and fosters a stronger, more connected community for everyone.

Don’t worry—it only takes a minute! Here are some tips:


Upload Your Photo Now

Please complete your Subscriber Profile!

To unlock all the ACXPA Subscriber content, please take a moment to activate your profile - it only takes a moment!


Click Here To Unlock

That email is already being used!

The email address entered is already registered as a Subscriber.
To purchase a membership, please log in first!


Home TESTA

 +61 3 9492 2871      enquiries@acxpa.com.au

  • Advanced Difficult Customers (Membership Required: Individual)
  • Answering the Telephone Workbook (Membership Required: Individual)
  • Award Winning Emails (Membership Required: Individual)
  • Being a New Leader (Membership Required: Individual)
  • Being Assertive (Membership Required: Individual)
  • Communication Skills (Membership Required: Individual)
  • Complaint Handling (Membership Required: Individual)
  • Cultural Awareness (Membership Required: Individual)
  • Customer Experience (Membership Required: Individual)
  • Customer Retention (Membership Required: Individual)
  • Customer Service Excellence (Membership Required: Individual)
  • Diversity, Equity and Inclusion (Membership Required: Individual)
  • Handling Difficult Customers (Membership Required: Individual)
  • Health & Wellness (Membership Required: Individual)
  • Introduction to Selling (Membership Required: Individual)
  • Managing Stress (Membership Required: Individual)
  • Using Effective Prompts for AI (Membership Required: Individual)
  • Workforce Management and Analytics (Membership Required: Individual)
  • Advanced Difficult Customers (Membership Required: Individual)
  • Answering the Telephone Workbook (Membership Required: Individual)
  • Award Winning Emails (Membership Required: Individual)
  • Being a New Leader (Membership Required: Individual)
  • Being Assertive (Membership Required: Individual)
  • Communication Skills (Membership Required: Individual)
  • Complaint Handling (Membership Required: Individual)
  • Cultural Awareness (Membership Required: Individual)
  • Customer Experience (Membership Required: Individual)
  • Customer Retention (Membership Required: Individual)
  • Customer Service Excellence (Membership Required: Individual)
  • Diversity, Equity and Inclusion (Membership Required: Individual)
  • Handling Difficult Customers (Membership Required: Individual)
  • Health & Wellness (Membership Required: Individual)
  • Introduction to Selling (Membership Required: Individual)
  • Managing Stress (Membership Required: Individual)
  • Using Effective Prompts for AI (Membership Required: Individual)
  • Workforce Management and Analytics (Membership Required: Individual)
    • 🏆 Overall CX Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (BANKS Sector)74.0%
    2. (EDUCATION Sector)72.6%
    3. (INTERNET Sector)72.3%
    Industry AVE54.9%

    View the latest results >

    Find outsourcers & BPOs – ACXPA Supplier Directory
    📞 Accessibility Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (ENERGY Sector)94.7%
    2. (AGED CARE Sector)94.0%
    3. (AGED CARE Sector)94.0%
    Industry AVE66.0%

    View the latest results >

    Find CX automation & AI – ACXPA Supplier Directory

    Latest Articles

    ❤️ Agent Mastery Leaderboard
    Leaders by Sector - Q2 2026
    1. (CAR INSURANCE Sector)70.0%
    2. (BANKS Sector)68.4%
    3. (EDUCATION Sector)68.3%
    Industry AVE54.1%

    View the latest results >

    Latest Glossary Terms

    • Next Issue Avoidance

      Next Issue Avoidance

      Next Issue Avoidance is resolving a customer's likely next problem during their current contact, to prevent a repeat contact.Read More »
    • Offshoring

      Offshoring

      Call centre offshoring is moving customer service or back-office work to a distant, lower-cost country for the labour saving.Read More »
    Find CX & call centre consultants – ACXPA Supplier Directory
    ⏱️ Wait Time Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (ENERGY Sector)00:03
    2. (INTERNET Sector)00:04
    3. (INTERNET Sector)00:05
    Industry AVE01:52

    View the latest results >

    Upcoming Courses & Events

    View Calendar
    Find call centre technology – ACXPA Supplier Directory

    ACXPA PLATINUM SPONSOR

    Copyright © 2026 | Australian Customer Experience Professionals Association | Website Terms of Use | Privacy Policy

    Log in with your email address

    or Become an ACXPA Member

    Forgot your details?

    Create Account