Hear it from the people behind the product
Not a glossy corporate video. A real conversation with the people who build and run these solutions, explaining what theirs actually does — so you can shortlist properly before sitting through a single sales demo.
The Showcase is open for submissions now. The entries below are a demo using placeholder companies, so you can see exactly how a listing appears. Real listings replace them as vendors come on board.
Get listed →Six categories, one honest format
Every entry follows the same structure — a short video with a real person from the company, the category, and a plain summary of what the solution does and who it suits. No brochure voiceover, no stock footage, no jargon arms race.
Example Vendor — Cloud platform
A three-minute overview of the platform, the channels it handles, what a typical deployment looks like, and the size of centre it's built for.
Example Vendor — Automation suite
What the automation actually handles today versus what still needs a person, with a worked example of a live deployment and the results it produced.
Example Vendor — Knowledge base
How content gets in, how agents find it mid-call, and what it takes to keep it current — the part most knowledge projects underestimate.
Example Vendor — Outsourced operations
Locations, languages, the contract models on offer, and how quality is measured and reported back to you once the work leaves your building.
Example Vendor — WFM platform
Forecasting, scheduling and intraday in practice, the centre sizes it fits, and what integrating it with your existing telephony really involves.
Example Vendor — Consulting & services
The specific problems this firm is engaged to solve, how a typical engagement is structured, and what the client is expected to bring to it.
Need a supplier today?
The Showcase is still filling up. The ACXPA Supplier Directory is live now — search and filter by category, from cloud platforms and WFM through to consulting, recruitment and mystery shopping.
Search the Supplier DirectoryNot sure who ACXPA is?
We're the independent industry association for contact centre and CX professionals. We don't take vendor commissions and we don't rank suppliers by who pays us — which is exactly why a listing here carries weight.
About ACXPAShortlist before you sit through the demo
Choosing a supplier normally means booking four discovery calls to work out which two are even relevant. The Showcase exists to make that unnecessary.
Three minutes, not an hour
Enough to tell whether a solution is in the right ballpark for your size, your channels and your budget — without a calendar invite.
No pay-to-win ranking
Listings are grouped by category, not ordered by spend. We're an industry association, not a lead-generation business.
Real people, not a voiceover
These are conversations with the people who actually build and run the product, answering real questions. You'll learn as much from how they explain it as from what they say.
Get in front of buyers while they're still choosing
By the time a contact centre calls your sales team, the shortlist is usually already set. The Showcase puts you in front of them earlier — at the point where they're working out what's even possible.
Reach buyers, not browsers
The people reading ACXPA are contact centre and CX managers researching a decision — the audience your sales team is trying to reach anyway.
Explain the nuance a directory can't
A logo and a paragraph won't convey what makes your solution different. A few minutes of one of your people explaining it will.
Association credibility
Appearing on the independent industry body's site carries a weight that your own website and paid ads can't buy.
We'll run the interview for you — free for Vendor Members
You don't need a production budget or a script. We interview you, ask the questions buyers actually want answered, and handle the rest. It's included at no extra cost with ACXPA Vendor Membership.
Three steps, and we do most of the work
Choose your category
Pick where your solution belongs so the right buyers find it. If nothing fits, tell us — categories expand as the industry does.
We interview you
Free for Vendor Members. No script, no production crew — just a conversation where we ask the questions buyers actually want answered. Or record it yourself if you'd rather; we'll give you the brief either way.
We publish it
Your listing goes live in your category, where buyers researching that kind of solution will find it — and stays there.
See sponsorship options and pricing → · About Vendor Membership →
