For ACXPA members · Complaints Handling Maturity Audit
How good is your complaints handling, across every part of it?
The Maturity Audit covers 48 questions across all 8 dimensions, with a score for each one and an action plan linked to ACXPA resources.
It's included with every ACXPA membership. Want a quick read first? The free Pulse Check takes five minutes.
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What does the Audit tell you that nothing else will?
A complete, practical picture of your complaints handling, and a plan you can take to your leadership team.
- Where you stand on all 8 dimensionsFrom leadership and access to vulnerability, fair outcomes, data and learning, each with its own score.
- A prioritised action planEvery gap ranked, with the next step and the ACXPA tool, template or training that helps you close it.
- Beyond the standardsFour questions on where leading organisations are heading, such as AI channels and finding hidden complaints.
- Progress you can proveEvery audit is kept, so you can compare results over time and show the difference you've made.
