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Home Downloads

 +61 3 9492 2871      enquiries@acxpa.com.au

ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, live monthly symposiums & Video Library,  a powerful members directory, exclusive industry insights & data and lots more!  See which membership is right for you >

 

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Contact Centres
CX
Customer Service
General Business
Job Descriptions
Trivia Questions
Resume Templates
ACXPA Logo

Call Centre Ranking Reports

Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)

View Reports and optional downloads:  Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education

ACXPA Member Bite Downloads

During our ACXPA Member Bite sessions, our guests are often very generous in sharing diagrams, insights, photos, data etc. to aid in the learning. 

As well as being able to download the slides/data etc, ACXPA Members can also watch the Member Bite video in their Video Library. Non-members can listen to the interviews as a Podcast (audio only).

 The downloads are only available for ACXPA Members! Larn more > 

 

  • Download the slides used in the ACXPA Member Bite session on IVR Best Practices with Nadine Power.

      This download is only available for ACXPA Members. View membership options >

    Filename IVR-Best-Practices.pdf
    Filesize 314.85 KB
    Version 1
    Date added August 30, 2024
    Category Member Bite Downloads
    • If you want to share and earn points please login first

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