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Overall Call Centre Rankings
Leaders by Sector - Q1 2025
1. ENGIE (ENERGY Sector)73.4%
2. IINET (INTERNET Sector)70.5%
3. RAC (CAR INSURANCE Sector)68.5%
4. HOLMESGLEN INSTITUTE (EDUCATION Sector)68.4%
5. UNITING NSW.ACT (AGED CARE Sector)67.1%
6. CITY OF ONKAPARINGA (COUNCILS Sector)65.7%
7. HUME BANK (BANKS Sector)60.9%
Industry AVE54.6%

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ACXPA Supplier Directory Outsource Orange
Most Accessible Call Centre
Leaders by Sector - Q1 2025
1. TASTAFE (EDUCATION Sector)99.0%
2. DODO INTERNET (INTERNET Sector)95.8%
3. ENGIE (ENERGY Sector)95.7%
4. SILVERCHAIN (AGED CARE Sector)93.7%
5. MONASH CITY (COUNCILS Sector)89.0%
6. RAC (CAR INSURANCE Sector)80.1%
7. HUME BANK (BANKS Sector)70.2%
Industry AVE67.4%

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Latest Articles

Agent Mastery Leaderboard
Leaders by Sector - Q1 2025
1. YOUI (CAR INSURANCE Sector)69.8%
2. HUME BANK (BANKS Sector)66.4%
3. ENERGY AUSTRALIA (ENERGY Sector)66.4%
4. HOLMESGLEN INSTITUTE (EDUCATION Sector)61.9%
5. IINET (INTERNET Sector)60.8%
6. CITY OF CASEY (COUNCILS Sector)60.7%
7. TRILOGY CARE (AGED CARE Sector)57.5%
Industry AVE52.1%

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Latest Glossary Terms

  • Agentic AI

    Agentic AI

    If you want to share and earn points please login firstRead More »
  • Customer Lifespan

    Customer Lifespan

    Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.Read More »
Average Wait Time
Leaders by Sector - Q1 2025
1. ENGIE (ENERGY Sector)00:03
2. DODO INTERNET (INTERNET Sector)00:03
3. UNITING NSW.ACT (AGED CARE Sector)00:06
4. GREAT SOUTHERN BANK (BANKS Sector)00:08
5. CITY OF ONKAPARINGA (COUNCILS Sector)00:08
6. TASTAFE (EDUCATION Sector)00:09
7. RAC (CAR INSURANCE Sector)00:29
Industry AVE01:43

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