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Overall Call Centre Rankings
Leaders by Sector - Q2 2024
1. TPG Internet (Internet Retailers)83.3%
2. Holmesglen TAFE (TAFE/Education)75.0%
3. Red Energy (Energy Retailers)70.1%
4. Frankston City Council (Councils)68.0%
5. NAB (Banks)56.8%
6. YOUI (Car Insurance)56.1%
Industry AVE53.1%

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ACXPA SUPPLIER DIRECTORY green
Most Accessible Call Centre
Leaders by Sector - Q2 2024
1. iiNET (Internet Retailers)95.1%
2. TasTAFE (TAFE/Education)94.1%
3. Red Energy (Energy Retailers)91.4%
4. Frankston City Council (Councils)90.6%
5. YOUI (Car Insurance)75.9%
6. NAB (Banks)67.1%
Industry AVE65.1%

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Latest Articles

Best Customer Service
Leaders by Sector - Q2 2024
1. ANZ (Banks)83.5%
2. TPG Internet (Internet Retailers)80.4%
3. Holmesglen TAFE (TAFE/Education)70.0%
4. Energy Australia (Energy Retailers)66.6%
5. Stirling Council (Councils)61.5%
6. AAMI (Car Insurance)52.9%
Industry AVE53.3%

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Latest Podcast

  • What is CX Maturity?

    What is CX Maturity?

    Learn why having a mature CX strategy matters, what a CX maturity curve is, and the three core drivers of CX maturity (and why the order is important!).Listen now »

Latest Glossary Terms

  • Overflow Calls

    Overflow Calls

    Overflow calls are defined as customer calls that cannot be initially handled by the primary call centre workforce.Read More »
  • Employee Pulse Checks

    Employee Pulse Checks

    Employee pulse checks are short, frequent surveys that measure employees' sentiments, engagement levels, and overall workplace experience.Read More »
Average Wait Time
Leaders by Sector - Q2 2024
1. Bank Australia* (Banks)00:00
2. Dodo Internet (Internet Retailers)00:04
3. ENGIE (Energy Retailers)00:13
4. Holmesglen TAFE (TAFE/Education)00:28
5. Launceston Council (Councils)00:28
6. Allianz (Car Insurance)01:43
Industry AVE02:07

*More than one business achieved the same result in this sector.

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