Learn more about the current Australian Call Centre Award Rates including job classifications, penalty rates, average salaries and bonuses.
Latest Articles
How Workforce Planning Drives a Better Customer Experience
Discover how Workforce Planning goes beyond scheduling to create a people-first approach that drives exceptional customer experiences in contact centres.Read article »
How to Set KPIs for Call Centre Team Leaders
How to set the right KPIs for Call Centre Team Leaders to drive success in your business with examples, stats and best-practice tips.Read article »
Latest Glossary Terms
Agentic AI
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Customer Lifespan
Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.Read More »
Upcoming Courses & Events
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January 2025 Tech Support PRO
Empower your technical support/helpdesk employees with premium customer service skills in the January 2025 Tech Support PRO course delivered over 3 x 3-hour live...View event > -
January 2025 Inbound Phone Sales Foundations
The January 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour...View event > -
January 2025 Introduction to Contact Centre Management
Fast-track your knowledge of contact centre management in this 2 x 3-hour course January 2025 introduction course delivered by Australian contact centre expert Justin...View event > -
January 2025 Tech Support Foundations
The January 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour...View event > -
February 2025 Inbound Phone Sales Professional
Improve your employee's sales conversions and customer service skills in this February 2025 Inbound Phone Sales Professional training course designed for all...View event >
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