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Q2 2024
1st:Red Energy*2.00
2nd:Origin Energy*2.00
3rd:Energy Australia*2.00
Highest:AGL Energy3.60
ENERGY AVE2.5
INDUSTRY AVE2.3
*More than one business achieved the same result in this sector.
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Data current as of July 2024
CALLS ANSWERED
LIFETIME AVERAGE
1st:Onkaparinga Council*100%
2nd:Brisbane City Council*100%
3rd:Monash Council*97.2%
Lowest:City of Casey44.4%
COUNCIL SECTOR AVE87.0%
INDUSTRY AVE86.2%
*more than one business achieved the same result in this sector.
Data current as of July 2024
AVERAGE WAIT TIME
LIFETIME AVERAGE
1st:Onkaparinga Council00:37
2nd:Brisbane City Council00:57
3rd:Monash Council01:18
Longest:City of Casey10:26
COUNCIL SECTOR AVE03:17
INDUSTRY AVE02:22
Data current as of July 2024
TALK TIME
LIFETIME AVERAGE
1st:Monash Council02:18
2nd:Launceston Council02:45
3rd:City of Casey03:01
Highest:Brisbane City Council03:58
COUNCIL SECTOR AVE03:10
INDUSTRY AVE06:36
Data current as of July 2024
Overall Rankings - Top 6 Call Centres
Q4 2023
1. Holmesglen TAFE81.8%
2. Onkaparinga Council80.9%
3. Brisbane City Council78.0%
4. YOUI77.1%
5. Energy Australia73.4%
6. ENGIE70.3%
Industry AVE56.0%
Call Centre Rankings - Lowest 3
in Australia - Q2 2024
1. ING (Banks)18.9%
2. RACV Insurance (Car Insurance)20.8%
3. Westpac (Banks)23.2%
Industry AVE53.1%
