MENU LAYERS
Q4 2024
1st:ENGIE2.0
2nd:ORIGIN2.0
3rd:RED ENERGY2.1
Highest:AGL4.0
ENERGY AVE2.9
INDUSTRY AVE2.0

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Data accurate as of Jan 2025

Calls Answered Leaderboard
Lifetime Average
1st:CITY OF ONKAPARINGA100%
2nd:BRISBANE CITY100%
3rd:MONASH CITY98.0%
Lowest:CITY OF CASEY60.8%
Council Sector Average94.7%
Call Centre Industry Average88.4%

Data accurate as of Jan 2025

Average Wait Time Leaderboard
Lifetime Average
1st:CITY OF ONKAPARINGA00:34
2nd:BRISBANE CITY00:47
3rd:MONASH CITY01:09
Longest:CITY OF CASEY08:40
Council Sector Average02:50
Call Centre Industry Average02:06

Data accurate as of Jan 2025

Talk Time Leaderboard
Lifetime Average
1st:MONASH CITY02:14
2nd:CITY OF LAUNCESTON02:43
3rd:CITY OF CASEY03:06
Highest:BRISBANE CITY03:59
Council Sector Average03:11
Call Centre Industry Average06:33

Data accurate as of Jan 2025

Overall Rankings - Top 6 Call Centres
Q4 2023
1. HOLMESGLEN INSTITUTE81.8%
2. CITY OF ONKAPARINGA80.9%
3. BRISBANE CITY78.0%
4. YOUI77.1%
5. ENERGY AUSTRALIA73.4%
6. ENGIE70.3%
Industry AVE55.9%
Call Centre Rankings - Lowest 3
in Australia - Q4 2024
1. ING (BANKS Sector)20.4%
2. ALLIANZ (CAR INSURANCE Sector)27.1%
3. RACV (CAR INSURANCE Sector)35.6%
Industry AVE55.5%
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