MENU LAYERS
Q1 2025
1st:RED ENERGY2.0
2nd:MOMENTUM2.0
3rd:ORIGIN2.0
Highest:ENERGY AUSTRALIA4.0
ENERGY AVE2.8
INDUSTRY AVE1.9
Purchase more Energy insights >
Data accurate as of May 2025
CALLS ANSWERED LEADERBOARD
Australian Councils - Lifetime AverageAustralia’s Leading Councils at ensuring calls are answered by a live agent within 15 minutes of being placed into the queue.
1st:CITY OF ONKAPARINGA100%
2nd:BRISBANE CITY100%
3rd:MONASH CITY98.3%
Lowest:CITY OF CASEY61.7%
Council Sector Average91.4%
Data accurate as of April 2025
WAIT TIME LEADERBOARD
Australian Councils - Lifetime AverageAustralia’s Fastest Answering Councils.
1st:CITY OF ONKAPARINGA00:30
2nd:BRISBANE CITY00:52
3rd:MONASH CITY01:07
Longest:CITY OF CASEY08:16
Council Sector Average02:42
Data accurate as of April 2025
TALK TIME LEADERBOARD
Australian Councils - Lifetime AverageThe average time Australian Councils spent talking to a customer (includes any hold time).
1st:MONASH CITY02:17
2nd:CITY OF LAUNCESTON02:44
3rd:CITY OF CASEY03:04
Highest:BRISBANE CITY03:53
Council Sector Average03:10
Data accurate as of April 2025
Overall Rankings - Top 6 Call Centres
Q4 2023
1. HOLMESGLEN INSTITUTE81.8%
2. CITY OF ONKAPARINGA80.9%
3. BRISBANE CITY78.0%
4. YOUI77.1%
5. ENERGY AUSTRALIA73.4%
6. ENGIE70.3%
Industry AVE55.9%
