Overall Ranking
Energy Sector Q1 2024
1st:ENGIE67.9%
2nd:Red Energy65.1%
3rd:Energy AUS60.0%
Lowest:Alinta Energy42.0%
ENERGY AVE56.9%
INDUSTRY AVE54.7%

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AVERAGE WAIT TIME
Q1 2024
1st:Alinta Energy01:17
2nd:AGL Energy01:54
3rd:ENGIE01:58
Longest:Energy AUS03:15
ENERGY AVE02:19
INDUSTRY AVE02:40

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Date Last Updated: 04 Jun 2024

MENU LAYERS
Q1 2024
1st:Energy AUS*2.00
2nd:Origin Energy*2.00
3rd:Red Energy*2.00
Highest:Alinta Energy3.40
ENERGY AVE2.4
INDUSTRY AVE2.1

*More than one business achieved the same result in this sector.

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Date Last Updated: 04 Jun 2024

CALLS ANSWERED
LIFETIME AVERAGE
1st:Brisbane City Council*100%
2nd:Onkaparinga Council*100%
3rd:Monash Council*95.8%
Lowest:City of Casey29.2%
COUNCILS AVE82.7%
INDUSTRY AVE85.7%

*more than one business achieved the same result in this sector.

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Date Last Updated: 04 Jun 2024

AVERAGE WAIT TIME
LIFETIME AVERAGE
1st:Onkaparinga Council00:21
2nd:Brisbane City Council00:52
3rd:Monash Council01:37
Longest:City of Casey11:42
COUNCILS AVE03:56
INDUSTRY AVE02:32

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Date Last Updated: 04 Jun 2024

MENU LAYERS
LIFETIME AVERAGE
1st:Brisbane City Council*0.00
2nd:Onkaparinga Council*0.00
3rd:Monash Council*0.00
Highest:Stirling Council1.50
COUNCILS AVE0.6
INDUSTRY AVE2.1

*More than one business achieved the same result in this sector.

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Date Last Updated: 04 Jun 2024

Overall Rankings - Top 6 Call Centres
Q4 2023
1. Holmesglen TAFE81.8%
2. Onkaparinga Council80.9%
3. Brisbane City Council78.0%
4. YOUI77.1%
5. Energy AUS73.4%
6. ENGIE70.3%
Industry AVE56.0%
Call Centre Rankings - Lowest 3
in Australia - Q1 2024
1. City of Casey (Councils)0.0%
2. Telstra Internet (Internet Retailers)27.6%
3. Bendigo Bank (Banks)32.2%
Industry AVE54.7%
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