Test Ranking Board - ACXPA

MENU LAYERS

Q2 2026

1st:ENGIE2.0

2nd:MOMENTUM2.0

3rd:RED ENERGY2.0

Highest:ENERGY AUSTRALIA4.0

ENERGY AVE2.7

INDUSTRY AVE2.1

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Data accurate as of August 2026

CALLS ANSWERED LEADERBOARD

Councils - Lifetime AverageBased on general public enquiries only. The councils most likely to answer with a live agent within 15 minutes of the caller entering the queue.

1st:

100%

2nd:

100%

3rd:

100%

Lowest:

68.5%

Council Sector Avg89.9%

Call Centre Industry Avg88.0%

What do the colours mean?

Data accurate as of August 2026

WAIT TIME LEADERBOARD

Councils - Lifetime AverageBased on general public enquiries only. Australia’s fastest-answering councils — ranked by the shortest average wait time once a caller is in the queue.

1st:

00:02

2nd:

00:09

3rd:

00:15

Longest:

06:40

Council Sector Avg02:14

Call Centre Industry Avg01:59

Data accurate as of August 2026

TALK TIME LEADERBOARD

Councils - Lifetime AverageBased on general public enquiries only. The average time councils spent talking to a caller, including any hold time.

1st:

02:23

2nd:

02:37

3rd:

02:43

Highest:

05:19

Council Sector Avg03:09

Call Centre Industry Avg06:17

Data accurate as of August 2026

Overall Rankings - Top 6 Call Centres

Q4 2023

1. HOLMESGLEN INSTITUTE81.8%

2. CITY OF ONKAPARINGA80.9%

3. BRISBANE CITY78.0%

4. YOUI77.1%

5. ENERGY AUSTRALIA73.4%

6. ENGIE70.3%

Industry AVE55.9%

Call Centre Rankings - Lowest 3

in Australia - Q2 2026

1. ING (BANKS Sector)12.3%

2. BENDIGO BANK (BANKS Sector)24.3%

3. WESTPAC (BANKS Sector)27.2%

Industry AVE54.9%

September 2026 Reception Foundations
Commences Sep 15, 2026
The September 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception...View event >
September 2026 Technical Support Customer Service Essentials
Commences Sep 17, 2026
Suitable for employees working in technical support and helpdesk roles, this September 2026 Tech Support Customer Service Essentials course is delivered via a live...View event >
September 2026 Quality Management & Coaching for Team Leaders
Commences Sep 17, 2026
Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course, delivered in September 2026, live and...View event >

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