Overall Ranking
Energy Sector Q1 2024
1st:ENGIE67.9%
2nd:Red Energy65.1%
3rd:Energy Australia60.0%
Lowest:Alinta Energy42.0%
ENERGY AVE56.9%
INDUSTRY AVE54.7%
AVERAGE WAIT TIME
Q1 2024
1st:Alinta Energy01:17
2nd:AGL Energy01:54
3rd:ENGIE01:58
Longest:Energy Australia03:15
ENERGY AVE02:19
INDUSTRY AVE02:40
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Date Last Updated: 17 Jul 2024
MENU LAYERS
Q1 2024
1st:ENGIE*2.00
2nd:Red Energy*2.00
3rd:Origin Energy*2.00
Highest:Alinta Energy3.40
ENERGY AVE2.4
INDUSTRY AVE2.1
*More than one business achieved the same result in this sector.
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Date Last Updated: 17 Jul 2024
CALLS ANSWERED
LIFETIME AVERAGE
1st:Onkaparinga Council*100%
2nd:Brisbane City Council*100%
3rd:Monash Council*96.3%
Lowest:City of Casey29.6%
COUNCILS AVE83.1%
INDUSTRY AVE86.0%
*more than one business achieved the same result in this sector.
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Date Last Updated: 17 Jul 2024
AVERAGE WAIT TIME
LIFETIME AVERAGE
1st:Onkaparinga Council00:27
2nd:Brisbane City Council01:07
3rd:Monash Council01:32
Longest:City of Casey11:43
COUNCILS AVE03:48
INDUSTRY AVE02:31
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Date Last Updated: 17 Jul 2024
TALK TIME
LIFETIME AVERAGE
1st:Monash Council02:24
2nd:Launceston Council02:39
3rd:City of Casey02:56
Highest:Brisbane City Council04:02
COUNCILS AVE03:11
INDUSTRY AVE06:46
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Date Last Updated: 17 Jul 2024
Overall Rankings - Top 6 Call Centres
Q4 2023
1. Holmesglen TAFE81.8%
2. Onkaparinga Council80.9%
3. Brisbane City Council78.0%
4. YOUI77.1%
5. Energy Australia73.4%
6. ENGIE70.3%
Industry AVE56.0%
Call Centre Rankings - Lowest 3
in Australia - Q1 2024
1. City of Casey (Councils)0.0%
2. Telstra Internet (Internet Retailers)27.6%
3. Bendigo Bank (Banks)32.2%
Industry AVE54.7%
