Australian Aged Care Providers July 2025

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Download the ACXPA Members Summary Report for the Australian Aged Care Sector, July 2025 Call Centre Rankings.

This report contains summary data for three random Aged Care Providers we assessed, including:

• Overall CX Rankings
• Agent Mastery Rankings
• Accessibility Rankings
• Average wait times
• Menu Navigation Times
• Total message Time 
• Summary scores for each of the five Agent Mastery competencies
• The four behaviour scores for the ENGAGE Competency
• Summary scores for each of the five Accessibility metrics

To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >