Contact Centre Management Whitepapers
Learn more about contact centre management best-practice with these free whitepapers that you can download.
Contact Centre Acronyms Cheat Sheet
A single A4 page containing the most commonly used acronyms and jargon used in a contact centre (aka call centre). For a complete list of all the acronyms used in the contact centre and customer experience industry, please refer to our CX and Call Centre Glossary.
| Filename | Contact-Centre-Acronyms-Cheat-Sheet.pdf |
| Filesize | 149.62 KB |
| Version | 3.0 |
| Date added | 22 April 2026 |
| Category | Contact Centre Management |
Employee Turnover Rate Calculator
When an employee decides to leave your business, it can be draining both emotionally and financially.
Knowing your Employee Turnover rate enables you to track performance and identify potential challenges and opportunities within your business.
The Employee Turnover Rate Calculator to determine your turnover rate by 3,6,9, and 12 months. it also contains a new hire turnover rate calculator as well as enabling you to calculate an overall, and by department turnover rate.
The calculator is in Excel and is easy to use – and it’s unlocked so you can edit and add/delete data as needed.
Want to learn more about Employee Turnover, including a definition, common FAQs, leading causes and industry data for turnover in contact centres in Australia?
Read the Employee Turnover glossary term >
| Filename | Employee-Turnover-Rate-Calculator.xlsx |
| Filesize | 67.87 KB |
| Version | 1.0 |
| Date added | 22 August 2023 |
| Category | Contact Centre Management, General Business |
Contact Centre Management Whitepapers
Learn more about contact centre management best-practice with these free whitepapers that you can download.
Contact Centre Acronyms Cheat Sheet
A single A4 page containing the most commonly used acronyms and jargon used in a contact centre (aka call centre). For a complete list of all the acronyms used in the contact centre and customer experience industry, please refer to our CX and Call Centre Glossary.
| Filename | Contact-Centre-Acronyms-Cheat-Sheet.pdf |
| Filesize | 149.62 KB |
| Version | 3.0 |
| Date added | 22 April 2026 |
| Category | Contact Centre Management |
Employee Turnover Rate Calculator
When an employee decides to leave your business, it can be draining both emotionally and financially.
Knowing your Employee Turnover rate enables you to track performance and identify potential challenges and opportunities within your business.
The Employee Turnover Rate Calculator to determine your turnover rate by 3,6,9, and 12 months. it also contains a new hire turnover rate calculator as well as enabling you to calculate an overall, and by department turnover rate.
The calculator is in Excel and is easy to use – and it’s unlocked so you can edit and add/delete data as needed.
Want to learn more about Employee Turnover, including a definition, common FAQs, leading causes and industry data for turnover in contact centres in Australia?
Read the Employee Turnover glossary term >
| Filename | Employee-Turnover-Rate-Calculator.xlsx |
| Filesize | 67.87 KB |
| Version | 1.0 |
| Date added | 22 August 2023 |
| Category | Contact Centre Management, General Business |
