Australian Energy Retailers Call Centre Rankings Reports (Monthly)
Monthly Insights into the performance of Call Centres for Australian Energy Retailers. Select the month you'd like to download below.
Or, view the latest public results and information on how we assess the performance of Australian Energy Retailers >
You must be an ACXPA Member to download the reports! Learn more >
Australian Energy Retailers April 2026
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members April 2026 monthly report for Australian electricity retailers, which contains individual performance data for three random electricity retailers, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ENERGY-ACXPA-Members-April-2026-Monthly-Report.pdf |
| Filesize | 141.96 KB |
| Version | 1 |
| Date added | 18 June 2026 |
| Category | Energy Retailers (Monthly Reports) |
Australian Energy Retailers Call Centre Rankings Reports (Monthly)
Monthly Insights into the performance of Call Centres for Australian Energy Retailers. Select the month you'd like to download below.
Or, view the latest public results and information on how we assess the performance of Australian Energy Retailers >
You must be an ACXPA Member to download the reports! Learn more >
Australian Energy Retailers April 2026
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members April 2026 monthly report for Australian electricity retailers, which contains individual performance data for three random electricity retailers, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
| Filename | ENERGY-ACXPA-Members-April-2026-Monthly-Report.pdf |
| Filesize | 141.96 KB |
| Version | 1 |
| Date added | 18 June 2026 |
| Category | Energy Retailers (Monthly Reports) |
