Employee Goals Tracker
Track your team’s goals, progress and review checkpoints in one structured spreadsheet.
This Excel tracker helps team leaders manage up to 20 employees’ goals with built-in status tracking, conditional formatting, and review scheduling. Set baselines, track progress through quarterly reviews, and identify who needs support at a glance.
Members can download it now and start tracking smarter.
| Filename | ACXPA_Employee_Goals_Tracker.xlsx |
| Filesize | 13.08 KB |
| Version | 1.0 |
| Date added | 14 May 2026 |
| Category | Performance Management |
GROW Model Coaching: 5 Examples for Team Leaders
Learn how to run effective coaching conversations using the GROW model with five real contact centre examples.
This guide includes 5 complete coaching dialogues — AHT Performance Gap, Quality Score Decline, Adherence Issues, High Performer Plateau, and New Starter Confidence Gap — each with the full conversation from data presentation through to SMART goal commitment, plus analysis of what made it work.
Members can download it now and start coaching more effectively today.
| Filename | ACXPA_GROW_Model_Coaching_Examples.docx |
| Filesize | 58.04 KB |
| Version | 1 |
| Date added | 15 May 2026 |
| Category | Performance Management |
GROW Model Coaching Template
A structured coaching tool with prompt questions to guide performance conversations using the GROW framework.
This fillable Word template uses a two-column format with coaching questions on the left and note-taking space on the right, plus a SMART Goal Commitment section and coaching tips to help team leaders run effective coaching sessions.
Download it free and start coaching more effectively today.
| Filename | ACXPA_GROW_Model_Coaching_Template.docx |
| Filesize | 41.32 KB |
| Version | 1.0 |
| Date added | 15 May 2026 |
| Category | Performance Management |
SMART Goals Template
Set clear, actionable goals with your team using our structured SMART Goals Template — complete with goal statement builder, progress tracking and commitment signatures.
This fillable Word template helps team leaders and team members create measurable goals, track progress through regular reviews, and maintain accountability with formal commitment signatures.
Download it free and start setting better goals today.
| Filename | ACXPA_SMART_Goals_Template.docx |
| Filesize | 39.85 KB |
| Version | 1.0 |
| Date added | 14 May 2026 |
| Category | Performance Management |
Employee Goals Tracker
Track your team’s goals, progress and review checkpoints in one structured spreadsheet.
This Excel tracker helps team leaders manage up to 20 employees’ goals with built-in status tracking, conditional formatting, and review scheduling. Set baselines, track progress through quarterly reviews, and identify who needs support at a glance.
Members can download it now and start tracking smarter.
| Filename | ACXPA_Employee_Goals_Tracker.xlsx |
| Filesize | 13.08 KB |
| Version | 1.0 |
| Date added | 14 May 2026 |
| Category | Performance Management |
GROW Model Coaching: 5 Examples for Team Leaders
Learn how to run effective coaching conversations using the GROW model with five real contact centre examples.
This guide includes 5 complete coaching dialogues — AHT Performance Gap, Quality Score Decline, Adherence Issues, High Performer Plateau, and New Starter Confidence Gap — each with the full conversation from data presentation through to SMART goal commitment, plus analysis of what made it work.
Members can download it now and start coaching more effectively today.
| Filename | ACXPA_GROW_Model_Coaching_Examples.docx |
| Filesize | 58.04 KB |
| Version | 1 |
| Date added | 15 May 2026 |
| Category | Performance Management |
GROW Model Coaching Template
A structured coaching tool with prompt questions to guide performance conversations using the GROW framework.
This fillable Word template uses a two-column format with coaching questions on the left and note-taking space on the right, plus a SMART Goal Commitment section and coaching tips to help team leaders run effective coaching sessions.
Download it free and start coaching more effectively today.
| Filename | ACXPA_GROW_Model_Coaching_Template.docx |
| Filesize | 41.32 KB |
| Version | 1.0 |
| Date added | 15 May 2026 |
| Category | Performance Management |
SMART Goals Template
Set clear, actionable goals with your team using our structured SMART Goals Template — complete with goal statement builder, progress tracking and commitment signatures.
This fillable Word template helps team leaders and team members create measurable goals, track progress through regular reviews, and maintain accountability with formal commitment signatures.
Download it free and start setting better goals today.
| Filename | ACXPA_SMART_Goals_Template.docx |
| Filesize | 39.85 KB |
| Version | 1.0 |
| Date added | 14 May 2026 |
| Category | Performance Management |
