We benchmark real customer interactions against the Contact Centre CX Standards — even when your industry isn’t published yet. Be the first in your sector, help set the national baseline, and lock in a founding “first in sector” discount.
Sectors we already publish
Our national rankings already cover these industries. If yours isn’t here, you’re exactly who we want to hear from.
Not listed yet? That’s exactly what we want.
We’re actively expanding our benchmarking program into new industries — and we partner with the first organisation in each new sector to set a meaningful baseline. You get an independent read on your performance and a genuine say in how your industry is measured.
From new sector to national baseline in three steps
Tell us your sector
Send your industry, the channels that matter (phone, email, chat) and rough interaction volumes. We’ll confirm fit and share your founding-discount details.
We benchmark it
We assess real customer interactions against the Contact Centre CX Standards — the same framework and assessors used across every published sector.
You set the standard
Your results become the baseline for your sector — and you get executive-ready insight, a founding discount and priority support to act on it.
Choose how public you want to be
However you begin, every assessment uses the same national CX Standards. The difference is simply how visible your results are.
- 48+ metrics across Accessibility & Agent Mastery
- Compare against peers or competitors you choose
- Helps establish your sector’s public baseline
- Optional public listing — you decide
- Best for regulated sectors & complex journeys
- Deeper root-cause insight & targeted assurance
- Add compliance & custom checks
- Always private unless you choose otherwise
Not sure which fits? Tell us your sector and goals — we’ll recommend the lightest option that answers your question, and confirm your founding discount.
Why benchmark with us
Put your sector on the map.
Send us your sector name and a quick overview — call types and rough volumes — and we’ll come back with next steps and your “first in sector” discount. Prefer to talk? Call +61 3 9492 2871.
