Call Centre Rankings Dashboard
, your Subscription opens up the sector rankings, national trend comparisons and the downloadable industry datasheets — the national picture in one place.
This page is the map. Pick what you want to know below: the leaderboards, comparisons and sector rankings open in a new tab, and the quarterly reports and datasheets are further down this page. Everything on it comes from real mystery-shopped calls scored against the Contact Centre CX Standards — not surveys, and not self-reported claims.
What your Subscription opens up
Five places to go, each answering a different question. Two are further down this page; the other three open in a new tab.
Subscribers see more than visitors — but individual business results, monthly leaderboards and the full metric set are Member benefits. See what you’re missing out on >
- How your sector performed this quarter The public sector reports, with your full Subscriber access included.
- The numbers, to take away with you The latest monthly and quarterly datasheets for sector and industry performance.
- Who is setting the standard The contact centres leading on Contact Centre CX across Australia.
- Which sectors are ahead, and which are not Every sector side by side across five key metrics, with the quarterly trends.
- Whether the industry is getting better or worse Monthly, 3-month and 6-month national trends, by industry sector.
Go deep on the sector you care about
Each sector page carries the current leaderboards, the quarterly trend data, and full access to that quarter’s sector report.
Want the additional metrics, the monthly, 3 and 6 month leaderboards, and individual business results? Upgrade to Membership >
Aged Care
How providers handle enquiries from families and carers.
Banks
How the banks handle new product, home loan and credit card enquiries.
Car Insurance
How car insurers handle quote requests, comparisons and onboarding.
Local Councils
How councils handle general ratepayer enquiries on services and rates.
Education Providers
How providers handle prospective student and enrolment enquiries.
Energy Retailers
How retailers handle plan switches, connections and new sales.
Internet Providers
How providers handle new service, switching and setup calls.
Your sector not here yet?
How an industry gets added to the Australian call centre benchmarking program.
Read the full story of the quarter
The national report sets out how the Australian call centre industry performed, with the Member-only insights included.
Industry-wide results, sector comparisons and the standout performers for Overall CX, Accessibility, Agent Mastery, Calls Answered Percentage and Average Wait Times.
Click the quarter you’d like to explore.
Current Report! Australia's leading contact centres for Q2 2026, plus trends in customer service performance, call answering rates, and wait times.
Subscribers & Members Only! We reveal the top industry sectors and the best contact centres in Australia for Q1 2026 across a range of metrics including Overall CX, Wait Times, soft skills and lots more!
Subscribers & Members Only! We reveal the top industry sectors and the best contact centres in Australia for Q4 2025 across a range of metrics including Overall CX, Wait Times, soft skills and lots more!
Subscribers & Members Only! We reveal the top industry sectors and the best contact centres in Australia for Q3 2025 across a range of metrics including Overall CX, Wait Times, soft skills and lots more!
Take the numbers away with you
Monthly datasheets carry sector averages across 48+ metrics. Quarterly datasheets add the quarter’s sector results with a month-by-month breakdown for 12 key metrics.
Click the month or quarter you’d like to download.
Monthly Datasheets
- Australian Call Centre Industry Rankings July 2026 (Membership Required: Subscriber or Individual)
- Australian Call Centre Industry Rankings June 2026 (Membership Required: Subscriber or Individual)
- Australian Call Centre Industry Rankings May 2026 (Membership Required: Subscriber or Individual)
- Australian Call Centre Industry Rankings April 2026 (Membership Required: Subscriber or Individual)
- Australian Call Centre Industry Rankings March 2026 (Membership Required: Subscriber or Individual)
- Australian Call Centre Industry Rankings February 2026 (Membership Required: Subscriber or Individual)
Quarterly Datasheets
- Australian Call Centre Industry Rankings Q2 2026 (Membership Required: Subscriber or Individual)
- Australian Call Centre Industry Rankings Q1 2026 (Membership Required: Subscriber or Individual)
- Australian Call Centre Industry Rankings Q4 2025 (Membership Required: Subscriber or Individual)
- Australian Call Centre Industry Rankings Q3 2025 (Membership Required: Subscriber or Individual)
Want the results behind the averages?
ACXPA Members get individual business results, the full metric set, monthly and rolling leaderboards, complete leaderboard history and every report download — including the datasheets with individual results for three businesses each month and quarter.
Now — how does your own call centre rank?
Everything on this page comes from real mystery-shopped calls scored against the Contact Centre CX Standards. Your own centre can be measured the same way, on the same scale, against the same benchmarks.
Already know what you need? Compare the benchmarking services >
