Voice of Customer (VoC) Visitor Quiz 1

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Voice of the Customer Quiz 1

Voice of Customer Visitor Quiz 1

Voice of Customer (VoC) is a specialist subset of Customer Experience, and these ten trivia questions are designed to test your knowledge on how much you know about this critical CX skillset.

The number of attempts remaining is 1

1 / 10

Watching a Customer order a product online is an example of:

2 / 10

Which of the following is the best definition of a Transactional Survey?

3 / 10

Most organizations do not know their customers as well as they should because of all the following except:

4 / 10

All the following are examples of mining unsolicited feedback except:

5 / 10

Which of the following is the best definition of Ethnographic Research?

6 / 10

Which of the following statements is NOT true?

7 / 10

Personas and Customer Journey Maps are best described as:

8 / 10

If you only have a very short time to gather qualitative research, it might be best to:

9 / 10

Which of the following is the best example of a Customer Persona?

10 / 10

Turning your customer data into a compelling picture or story helps with:

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Voice of Customer (VoC) Subscriber Quiz 1

, as a Subscriber, you can attempt each of our quizzes once and see the correct answers as you progress through each quiz.

By upgrading to a membership, you’ll be able to retake each quiz as many times as you like, plus when you achieve 100%, you can download a certificate of achievement!

Of course, you’ll also be able to access all the other premium member benefits to help you on your CX journey as well, including CX presentations and Member Bites in your Video Library, CX Downloads such as Journey Mapping Templates, a private group to connect with other CX members and lots more!

View Quiz Options & Benefits
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You must log in to pass this quiz.

Voice of Customer (VoC) Member Quiz 1

, as a member, you can attempt the quiz as many times as you need, and when you achieve 100%, you can instantly download your certificate of achievement.

You can also view all your certificates and quiz progress in your Quiz Dashboard and don’t forget you’ve also got access to other great CX resources, including CX presentations and Member Bites in your Video Library, CX Downloads such as Journey Mapping Templates, a private group with other CX members and lots more!

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