About ACXPA
Australia’s Independent Voice for CX & Contact Centres
ACXPA empowers the professionals shaping customer and employee experiences across voice, digital, and in-person service. We’re proudly independent — driven by real-world expertise, not sales agendas — and focused on delivering tools, insights, and connections that make a difference.
What is ACXPA?
ACXPA is the Australian Customer Experience Professionals Association — a national community of CX, contact centre, and customer service professionals dedicated to lifting standards, sharing knowledge, and driving results.
We bring together the people doing the work — from frontline managers and team leaders to CX strategists, WFM specialists, and vendors — and provide the tools, training, insights, and connections that help them succeed.
Whether you're running a 20-seat team, shaping enterprise-wide experience strategy, or developing new technology, ACXPA exists to help you do it better — with less fluff and more substance.
Why We Exist
The customer experience industry is at a pivotal moment — facing persistent challenges that are holding it back:
- Enduring Misconceptions: Contact centres and CX are still undervalued, with outdated perceptions that ignore their true role in business success.
- Fragmented Support: Professionals at all levels — from the frontline to leadership — lack cohesive guidance and development pathways.
- Siloed Thinking: Customer interactions are still managed in isolated channels. True transformation needs a connected approach across voice, digital, and in-person touchpoints.
- Misaligned Narratives: The loudest industry voices are often sales-driven — pushing gimmicks, unvetted speakers, or shallow awards over meaningful progress.
ACXPA exists to shift the focus. We champion substance over sizzle — giving professionals genuine tools, data, insights, and community to drive real impact across every channel we support.
Our Journey
ACXPA officially launched in 2022 — but our roots go much deeper. It’s the culmination of over a decade of building vendor-agnostic platforms, uniting professionals, and creating practical resources that serve the real needs of the CX and contact centre industry.
Since 2011, under the leadership of Justin Tippett, we’ve been committed to elevating the industry — one insight, one connection, and one conversation at a time.
From grassroots community TV to national benchmarking and standards, every step has been guided by the same belief: that those working in CX and contact centres deserve better tools, better support, and a stronger voice.
Discover our full history →
What We Offer
ACXPA provides practical, proven support for CX and contact centre professionals — from hands-on tools to strategic insight and professional connection.
Thought Leadership
Articles, roundtables, and expert videos that challenge assumptions and share what actually works.
Training & Courses
Live and self-paced training for frontline teams, supervisors, and CX leaders — built for real-world roles.
Benchmarking
Access exclusive industry data, including national call centre rankings and performance benchmarks.
Community
Join private peer groups, attend member-only roundtables, and connect through our Members Directory.
Tools & Resources
Explore the WFM Hub, CX calculators, downloadable templates, quizzes, and other practical tools.
Video & Quiz Library
Access our growing library of roundtable recordings, training explainers, and team-friendly trivia quizzes.
Want to see the full list of everything that’s included?
Explore ACXPA ResourcesAustralia’s Leading Online Resource for CX & Contact Centre Professionals
Australia’s most comprehensive online resource for CX and contact centre professionals, including an exclusive Members Directory, private groups for collaboration, interactive roundtables, expert articles, an industry glossary, and downloadable tools to elevate your expertise and drive success.
In-Person Events
Experience the power of connection with our in-person events, where CX professionals come together to share insights, build networks, and learn from industry leaders in dynamic, engaging settings.
Looking Ahead
ACXPA was created to lift standards and support the professionals shaping CX and contact centres in Australia — and we’re just getting started.
With continued support from our members and partners, we’re building smarter tools, deeper insights, and stronger local connections to help elevate the industry even further.
- Enhanced Resources: New benchmarking data, WFM tools, and practical content tailored to real operational needs.
- Stronger Local Connection: State Advisory Boards and regional networking events to support community growth nationwide.
- New Recognition Programs: Launching a national awards program that celebrates excellence in CX and contact centre performance.
Want to deepen your impact in the CX industry?
Join ACXPA Today
