David Lucy

David brings over 30 years experience to AXCPA working in contact centres and the CX environment and he has continually advocated for the industry.  He is a life member of the Auscontact Association having been involved in the SA & Victorian and national chapters. David has been part of the evolution of the call centre of the 1990’s through to the omni channel/CX environment that we work in today.

David has worked across all elements of contact centres including sales, service, retention, collections, and complaints in both public, government
and private sector and in both in and outsourced environments across Australia and New Zealand and has recently returned to Adelaide.

David brings significant experience in technology implementation, change and transformation, talent development, people leadership and stakeholder management.

“I am passionate about customer service excellence and helping those in the industry develop skills, knowledge and expertise. I believe I bring the right mix of skills, experience and enthusiasm to the newly formed AXCPA team, I am passionate about the customer, their experience and put the customer first in all my key business decisions, and believe organisations have an obligation to drive a customer-first approach.”

“I believe that one of the key ways our industry can grow is to work to educate other business sectors such as IT, Marketing and HR about the key strategic role that contact centres and CX plays both today and into the future.”