Call Centre Rankings Industry Sectors Quarterly Report Downloads
Download the quarterly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.
Data includes:
- Wait Time
- IVR Layers
- Talk Time
- Total Experience Time
- Quality Scores
- Lots more!
Just select the quarter you’d like to download below.
You can also download monthly industry sector reports >
View the Latest Call Centre Ranking Reports by Sector:
Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Industry Sectors (Quarterly Trends) (3)
-
Australian Call Centre Rankings by Industry Sectors Q2 2024
This download is only available for ACXPA Members. Learn more >
Download a summary of the key results for the Australian Call Centre Rankings by Industry Sectors Q2 2024 that assessed the performance of call centres across six industry sectors in Australia – Banks, Car Insurance, Councils, Energy Retailers, Internet Retailers and TAFEs/Education Providers.
The summary data includes the following sector averages and trend performance compared to the previous quarter by industry sector for:
- Overall Rankings
- Quality Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Quality Competencies
This download is a data table in PDF Format – click here to view the latest Call Centre Rankings >
To view industry sector-specific downloads you can download, click here >
Filename INDUSTRY-ACXPA-Members-Q2-2024-Quarterly-Report.pdf Filesize 163.42 KB Version 1 Date added September 15, 2024 Category Industry Sectors (Quarterly Trends) -
Australian Call Centre Rankings by Industry Sectors Q1 2024
This download is only available for ACXPA Members. Learn more >
Download a summary of the key results for the Australian Call Centre Rankings by Industry Sectors Q1 2024 that assessed the performance of call centres across six industry sectors in Australia – Banks, Car Insurance, Councils, Energy Retailers, Internet Retailers and TAFEs/Education Providers.
The summary data includes the following sector averages and trend performance compared to the previous quarter by industry sector for:
- Overall Rankings
- Quality Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Quality Competencies
This download is a data table in PDF Format – click here to view the latest Call Centre Rankings >
To view industry sector-specific downloads you can download, click here >
Filename Q1-2024-ACXPA-Members-INDUSTRY-Quarterly-Report.pdf Filesize 165.76 KB Version 1 Date added June 2, 2024 Category Industry Sectors (Quarterly Trends) -
Australian Call Centre Rankings by Industry Sectors Q4 2023
This download is only available for ACXPA Members. Learn more >
Download a summary of the key results for the Australian Call Centre Rankings by Industry Sectors Q4 2023 that assessed the performance of call centres across six industry sectors in Australia.
The summary data includes the following by industry sector:
- Overall performance scores
- Quality Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Quality Competencies
This download is a data table in PDF Format – click here to view the latest Call Centre Rankings >
To view industry sector-specific downloads you can download, click here >
Filename Q4-2023-National-Call-Centre-Rankings-ACXPA-Members-Download.pdf Filesize 162.34 KB Version 1 Date added February 26, 2024 Category Industry Sectors (Quarterly Trends)