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Home Call Centre Rankings Industry Sectors Quarterly Report Downloads

 +61 3 9492 2871      enquiries@acxpa.com.au

Call Centre Rankings Industry Sectors Quarterly Report Downloads

Download the quarterly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.

Data includes:

  • Wait Time
  • IVR Layers
  • Talk Time
  • Total Experience Time
  • Quality Scores
  • Lots more!

Just select the quarter you’d like to download below.

You can also download monthly industry sector reports >

View the Latest Call Centre Ranking Reports by Sector:

Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education

You can browse all the resources below — but to actually download them, you'll need an Individual Membership. Get full access here >

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Australian Call Centre Industry Rankings Quarterly Trend Reports

Quarterly Trend Reports into the performance of the Australian Call Centre Industry. Select the quarter you'd like to download below. 

Or, view the latest public results and information on how we assess the performance of Australian Call Centres>

 You must be an ACXPA Member to download the Quarterly Trend reports Learn more > 

 

  • Australian Call Centre Industry Rankings Q1 2024 (Membership Required: Individual)
  • Australian Call Centre Industry Rankings Q1 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings Q1 2026 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings Q2 2024 (Membership Required: Individual)
  • Australian Call Centre Industry Rankings Q2 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings Q2 2026 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings Q3 2024 (Membership Required: Individual)
  • Australian Call Centre Industry Rankings Q3 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings Q4 2024 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings Q4 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Rankings by Industry Sectors Q4 2023 (Membership Required: Individual)
    • 🏆 Overall CX Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (BANKS Sector)74.0%
    2. (EDUCATION Sector)72.6%
    3. (INTERNET Sector)72.3%
    Industry AVE54.9%

    View the latest results >

    Find outsourcers & BPOs – ACXPA Supplier Directory
    📞 Accessibility Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (ENERGY Sector)94.7%
    2. (AGED CARE Sector)94.0%
    3. (AGED CARE Sector)94.0%
    Industry AVE66.0%

    View the latest results >

    Find CX automation & AI – ACXPA Supplier Directory

    Latest Articles

    ❤️ Agent Mastery Leaderboard
    Leaders by Sector - Q2 2026
    1. (CAR INSURANCE Sector)70.0%
    2. (BANKS Sector)68.4%
    3. (EDUCATION Sector)68.3%
    Industry AVE54.1%

    View the latest results >

    Latest Glossary Terms

    • Offshoring

      Offshoring

      Call centre offshoring is moving customer service or back-office work to a distant, lower-cost country for the labour saving.Read More »
    • Virtual Assistant

      Virtual Assistant

      A virtual assistant is either an AI software assistant that answers people, or a real human providing support remotely, often offshore.Read More »
    Find CX & call centre consultants – ACXPA Supplier Directory
    ⏱️ Wait Time Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (ENERGY Sector)00:03
    2. (INTERNET Sector)00:04
    3. (INTERNET Sector)00:05
    Industry AVE01:52

    View the latest results >

    Upcoming Courses & Events

    View Calendar
    Find call centre technology – ACXPA Supplier Directory

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