You need to complete your Member Profile to access this content!

All members are required to complete their Individual Membership Profile to access all the exclusive member-only content.


Click Here To Unlock

Access Restricted: Upload Your Photo to Continue

To unlock this page and access all your member benefits, please complete your Member Profile by uploading a profile photo.

We know it’s an extra step, but it’s required for all members. A complete profile helps build trust and fosters a stronger, more connected community for everyone.

Don’t worry—it only takes a minute! Here are some tips:


Upload Your Photo Now

Please complete your Subscriber Profile!

To unlock all the ACXPA Subscriber content, please take a moment to activate your profile - it only takes a moment!


Click Here To Unlock

That email is already being used!

The email address entered is already registered as a Subscriber.
To purchase a membership, please log in first!


Home Course Page 3

 +61 3 9492 2871      enquiries@acxpa.com.au

Award Winning Emails

|0

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...

Read more

Advanced Difficult Customers

|0

Self-Paced Training Course Advanced Difficult Customers This 10-minute video provides some tips and techniques to help deal with difficult customers. You will learn about de-escalation techniques, understanding emotions and more ways to manage difficult customers. It is designed as a more advanced training video than for a beginner (suggest you do this first: Handling Difficult Customers) Watch the Video Take the Assessment Once you've watched the video and completed the exercises, take the asse...

Read more

Answering the Telephone

|0

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...

Read more
🏆 Overall CX Leaderboard
Best Call Centres in Australia - Q1 2026
1. (ENERGY Sector)73.0%
2. (CAR INSURANCE Sector)71.7%
3. (AGED CARE Sector)70.6%
Industry AVE50.7%

View the latest results >

ACXPA Supplier Directory Outsource Orange
📞 Accessibility Leaderboard
Best Call Centres in Australia - Q1 2026
1. (ENERGY Sector)94.1%
2. (AGED CARE Sector)92.3%
3. (AGED CARE Sector)92.0%
Industry AVE61.8%

View the latest results >

Latest Articles

❤️ Agent Mastery Leaderboard
Leaders by Sector - Q1 2026
1. (CAR INSURANCE Sector)72.1%
2. (INTERNET Sector)68.8%
3. (ENERGY Sector)65.0%
Industry AVE53.1%

View the latest results >

Latest Glossary Terms

  • QA Sample Size

    QA Sample Size

    QA sample size is how many calls to review to trust a quality score, set by the precision you need, not the share of calls you cover.Read More »
  • STAR Method

    STAR Method

    The STAR method structures behavioural interviews around Situation, Task, Action, and Result to evaluate past performance and predict future capability.Read More »
⏱️ Wait Time Leaderboard
Best Call Centres in Australia - Q1 2026
1. (ENERGY Sector)00:04
2. (INTERNET Sector)00:05
3. (INTERNET Sector)00:07
Industry AVE02:28

View the latest results >

Upcoming Courses & Events

View Calendar
ACXPA Supplier Directory Technology suppliers

ACXPA PLATINUM SPONSORS

ACXPA Platinum SPONSORS
ACXPA SILVER SPONSORS
ACXPA Platinum SPONSORS
ACXPA BRONZE SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
Copyright © 2026 | Australian Customer Experience Professionals Association | Website Terms of Use | Privacy Policy

Log in with your email address

or Become an ACXPA Member

Forgot your details?

Create Account