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...
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Latest Glossary Terms
Next Issue Avoidance
Next Issue Avoidance is resolving a customer's likely next problem during their current contact, to prevent a repeat contact.Read More »
Offshoring
Call centre offshoring is moving customer service or back-office work to a distant, lower-cost country for the labour saving.Read More »
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Build confident Team Leaders who understand service levels, occupancy, forecasting and real-time performance in this September 2026 Call Centre Operations...View event > -
CX Roundtable October 2026
The ACXPA October 2026 Live CX Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format....View event >
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