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...
Latest Articles
2026 Australian Contact Centre Best Practice Report
The 2026 Contact Centre Best Practice Report: AI automation and self-service, observability, attrition, team leaders, rankings and salaries.Read article »
Customer Service Best Practices for Medical & Health Practices
33 customer service best practices for medical practices, covering the phone, reception, delays, complaints and what leading practices do differently.Read article »
Latest Glossary Terms
Next Issue Avoidance
Next Issue Avoidance is resolving a customer's likely next problem during their current contact, to prevent a repeat contact.Read More »
Offshoring
Call centre offshoring is moving customer service or back-office work to a distant, lower-cost country for the labour saving.Read More »
Upcoming Courses & Events
-
September 2026 Public Sector Essentials
The September 2026 Public Sector Customer Service Essentials course improves phone, email and in-person skills via a 3-hour live online course....View event > -
September 2026 Contact Centre Management Fundamentals
Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) September 2026 online training course designed specially for...View event > -
September 2026 Tech Support Foundations
The September 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour...View event > -
Call Centre Roundtable September 2026
The September 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced,...View event > -
September 2026 Reception Customer Service Essentials
The September 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front...View event >
ACXPA Platinum Sponsor
