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Australian Call Centre Industry Rankings August 2023
Download a summary of the key results for the August 2023 Australian Call Centre Industry Report that assessed 36 contact centres across six industry sectors in Australia.
The summary data includes the following by industry sector:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Calls Answered percentages
- Navigation times
- Number of IVR layers
- Talk time
- Scores for each of the five Quality Competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Scores for each of the five Accessibility categories
ACXPA Members also gain exclusive access to additional data and insights >
View other monthly reports here >
This download is only available for ACXPA Individual Members. Learn more >
Filename | Australian-Call-Centre-Industry-Performance-August-2023-Download.png |
Filesize | 165.36 KB |
Version | 1 |
Date added | September 19, 2023 |
Category | Call Centre Ranking Reports, Industry Summary |