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Australian Call Centre Industry Sector Rankings October 2023
Download a summary of the key results for the October 2023 Australian Call Centre Industry Report that assessed six industry sectors in Australia.
The summary data includes the following by industry sector:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Calls Answered percentages
- Navigation times
- Pre-recorded message times
- Number of IVR layers
- Talk time
- Scores for each of the five Quality Competencies
- Scores for each of the five Accessibility categories
- Penalty percentages
View YTD Trends: YTD Data by Industry >
View Previous Month Downloads: Monthly reports >
This download is only available for ACXPA Members. Learn more >
Filename | Australian-Call-Centre-Rankings-October-2023-Download.pdf |
Filesize | 142.09 KB |
Version | 1 |
Date added | December 28, 2023 |
Category | Industry Summary |