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Australian Call Centre Rankings by Industry Sectors Q4 2023
Download a summary of the key results for the Australian Call Centre Rankings by Industry Sectors Q4 2023 that assessed the performance of call centres across six industry sectors in Australia.
The summary data includes the following by industry sector:
- Overall performance scores
- Quality Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Quality Competencies
This is a data table only – click here to read the full report >
To view specific industry sector data, click here >
This download is only available for ACXPA Members. Learn more >
Filename | Q4-2023-National-Call-Centre-Rankings-ACXPA-Members-Download.pdf |
Filesize | 162.34 KB |
Version | 1 |
Date added | February 26, 2024 |
Category | Industry Summary |