ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, live monthly symposiums & Video Library, a powerful members directory, exclusive industry insights & data and lots more! See which membership is right for you >

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Call Centre Ranking Reports

Phonetic Alphabet Desktop Guide

A Phonetic Alphabet is a great way to improve professionalism, improve data accuracy and even make you more efficient.

And what’s best is it’s completely free to download!

You can print our handy download on one A4 size paper (portrait) – it comes in three sizes that you can easily cut out and use on your desk, attach to your monitor, counter etc.

This resource is free to download!

To download all our content, you must be a Subscriber or Member. Learn more >

Filename	Phonetic-Alphabet-ACXPA-Chart-1.pdf
Filesize	541.95 KB
Version	2.0 Previous versions Version v1.0 - October 1, 2022
Date added	June 12, 2023
Category	Customer Service