Articles by Adam Mulcahy
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Adam Mulcahy is a seasoned Workforce Planning Manager currently working at the Brisbane City Council, with a proven track record in resource management across diverse industries.
With over a decade of experience, he specialises in optimising staffing requirements, developing budgets, and implementing strategic workforce plans to meet organisational objectives.
His expertise lies in leveraging innovative technologies, fostering stakeholder relationships, and delivering results in high-pressure environments.
How Workforce Planning Drives a Better Customer Experience
Discover how Workforce Planning goes beyond scheduling to create a people-first approach that drives exceptional customer experiences in contact centres.
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