Articles by Sean Mcginn
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Sean McGinn has over 25 years of experience in contact centres and CX, having grown up in operations and contact centres and then going on to General Manager roles in every corner of operations. Sean is a Director at the Agile Contact Centre.
Insights to Call Centre Recruitment and Employee Engagement in 2023
Gain insights from the Call Centre Recruitment and Employee Engagement 2023 symposium held at the Red Energy contact centre.
How to enable Psychological safety in the Workplace
Psychological safety is the glue that holds the most successful teams together and these 8 tips can help you achieve it.
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