The fake laugh, the eleven-second break, and the gesture at the ceiling after the call ends. Seven signs you really work in a call centre.
Countdown the telltale signs you've been working in a call centre too long — from disconnect button fantasies to system outage dreams.
Latest Articles
2026 Australian Contact Centre Best Practice Report
The 2026 Contact Centre Best Practice Report: AI automation and self-service, observability, attrition, team leaders, rankings and salaries.Read article »
Customer Service Best Practices for Medical & Health Practices
33 customer service best practices for medical practices, covering the phone, reception, delays, complaints and what leading practices do differently.Read article »
Latest Glossary Terms
Next Issue Avoidance
Next Issue Avoidance is resolving a customer's likely next problem during their current contact, to prevent a repeat contact.Read More »
Offshoring
Call centre offshoring is moving customer service or back-office work to a distant, lower-cost country for the labour saving.Read More »
Upcoming Courses & Events
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September 2026 Public Sector Essentials
The September 2026 Public Sector Customer Service Essentials course improves phone, email and in-person skills via a 3-hour live online course....View event > -
September 2026 Contact Centre Management Fundamentals
Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) September 2026 online training course designed specially for...View event > -
September 2026 Tech Support Foundations
The September 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour...View event > -
Call Centre Roundtable September 2026
The September 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced,...View event > -
September 2026 Reception Customer Service Essentials
The September 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front...View event >
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