If you work in a job that is on the phones all day, these signs you really work in a call centre will be immediately identifiable!
Countdown the telltale signs you've been working in a call centre too long — from disconnect button fantasies to system outage dreams.
Latest Articles
Customer Service Best Practices for Medical & Health Practices
Discover 30 customer service best practices for medical practices — from essential phone and reception standards through to what the leading patient-centric practices are doing right now. Free checklist included.Read article »
Erlang C Isn’t Broken — But Your Workforce Planning Might Be
Erlang C still has a place in contact centre workforce planning, but it was built for a simpler world. This article explores where it still works, where it breaks down, and what leading contact centres are using instead.Read article »
Latest Glossary Terms
BPO
Business process outsourcing (BPO) is paying a third-party provider to run a business function for you — in contact centres, often customer service.Read More »
Call Centre Offshoring
Call centre offshoring is moving contact centre or customer service work to another country — usually for lower cost — most often to the Philippines.Read More »
Upcoming Courses & Events
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Call Centre Roundtable July 2026
The July 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured...View event > -
July 2026 Frontline Customer Service Essentials
The July 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service....View event > -
July 2026 How to Be a Great Call Centre Team Leader
The July 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders....View event > -
July 2026 Reception Customer Service Essentials
The July 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front...View event > -
July 2026 Customer Service Phone Essentials
The July 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based...View event >
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