- Subcategories:
- Aged Care (Monthly Reports) (17)
- Aged Care (Quarterly Reports) (6)
- Banks (Monthly Reports) (35)
- Banks (Quarterly Reports) (10)
- Car Insurance (Monthly Reports) (33)
- Car Insurance (Quarterly Reports) (10)
- Councils (Monthly Reports) (35)
- Councils (Quarterly Reports) (10)
- Education (Monthly Reports) (35)
- Education (Quarterly Reports) (10)
- Energy Retailers (Monthly Reports) (35)
- Energy Retailers (Quarterly Reports) (10)
- Industry Sectors (Monthly) (35)
- Industry Sectors (Quarterly Trends) (11)
- Internet Retailers (Monthly Reports) (35)
- Internet Retailers (Quarterly Reports) (10)
Call Centre Ranking Reports for Download
Each month, we publish the Australian Call Centre Rankings reports, which provide insights into the performance of the Australian Contact Centre industry.
We conduct random mystery shopping calls and then assess the experience against the ACXPA Contact Centre Quality Standards.
ACXPA Members can download all reports, but ACXPA Subscribers only have limited access to some reports.
You can also filter by industry sector subcategory by clicking on the links above.
Learn more about our Membership options >
View the public (free) Call Centre Ranking Reports here >
Australian Aged Care Providers July 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector, July 2025 Call Centre Rankings.
This report contains summary data for three random Aged Care Providers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
| Filename | ACXPA-Members-Monthly-Report-Aged-Care-July-2025.pdf |
| Filesize | 143.26 KB |
| Version | 1 |
| Date added | 1 September 2025 |
| Category | Aged Care (Monthly Reports) |
- Subcategories:
- Aged Care (Monthly Reports) (17)
- Aged Care (Quarterly Reports) (6)
- Banks (Monthly Reports) (35)
- Banks (Quarterly Reports) (10)
- Car Insurance (Monthly Reports) (33)
- Car Insurance (Quarterly Reports) (10)
- Councils (Monthly Reports) (35)
- Councils (Quarterly Reports) (10)
- Education (Monthly Reports) (35)
- Education (Quarterly Reports) (10)
- Energy Retailers (Monthly Reports) (35)
- Energy Retailers (Quarterly Reports) (10)
- Industry Sectors (Monthly) (35)
- Industry Sectors (Quarterly Trends) (11)
- Internet Retailers (Monthly Reports) (35)
- Internet Retailers (Quarterly Reports) (10)
Call Centre Ranking Reports for Download
Each month, we publish the Australian Call Centre Rankings reports, which provide insights into the performance of the Australian Contact Centre industry.
We conduct random mystery shopping calls and then assess the experience against the ACXPA Contact Centre Quality Standards.
ACXPA Members can download all reports, but ACXPA Subscribers only have limited access to some reports.
You can also filter by industry sector subcategory by clicking on the links above.
Learn more about our Membership options >
View the public (free) Call Centre Ranking Reports here >
Australian Aged Care Providers July 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector, July 2025 Call Centre Rankings.
This report contains summary data for three random Aged Care Providers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
| Filename | ACXPA-Members-Monthly-Report-Aged-Care-July-2025.pdf |
| Filesize | 143.26 KB |
| Version | 1 |
| Date added | 1 September 2025 |
| Category | Aged Care (Monthly Reports) |
