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Australian TAFEs Call Centre Rankings Reports (Quarterly)

Quarterly Insights into the performance of Call Centres for Australian TAFEs & Education Providers. Select the month you'd like to download below. 

Or, view the latest public results and information on how we assess the performance of Australian TAFEs & Education Providers >

 You must be an ACXPA Member to download the reports! Learn more > 

  • Australian TAFEs & Education Providers Q1 2024

       This download is only available for ACXPA Members. Learn more >

    Download the ACXPA Members Summary Report for the Australian TAFEs & Education Sector Q1 2024 Call Centre Rankings.

    This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three education providers we assessed, including:

    • Overall Rankings
    • Quality Score
    • Access Score
    • Average wait times
    • Menu Navigation Times
    • Total message Time 
    • Summary scores for each of the five Quality competencies
    • The four behaviour scores for the ENGAGE Quality Competency
    • Summary scores for each of the five Accessibility competencies 

    To see the data for ANY FIVE TAFEs or Education Providers you nominate, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.

    Filename Q1-2024-EDUCATION-ACXPA-Members-Report.pdf
    Filesize 82.76 KB
    Version 1
    Date added May 31, 2024
    Category TAFEs and Education (Quarterly Reports)

  • Australian TAFEs & Education Providers Q2 2024

       This download is only available for ACXPA Members. Learn more >

    Download the ACXPA Members Summary Report for the Australian TAFEs & Education Sector Q2 2024 Call Centre Rankings.

    This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three education providers we assessed, including:

    • Overall Rankings
    • Quality Score
    • Access Score
    • Average wait times
    • Menu Navigation Times
    • Total message Time 
    • Summary scores for each of the five Quality competencies
    • The four behaviour scores for the ENGAGE Quality Competency
    • Summary scores for each of the five Accessibility competencies 

    To see the data for ANY FIVE TAFEs or Education Providers you nominate, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.

    Filename TAFES-ACXPA-Members-Q2-2024-Quarterly-Report.pdf
    Filesize 89.92 KB
    Version 1
    Date added September 14, 2024
    Category TAFEs and Education (Quarterly Reports)

  • Australian TAFEs & Education Providers Q3 2024

       This download is only available for ACXPA Members. Learn more >

    Download the ACXPA Members Summary Report for the Australian TAFEs & Education Sector Q3 2024 Call Centre Rankings.

    This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three education providers we assessed, including:

    • Overall Rankings
    • Quality Score
    • Access Score
    • Average wait times
    • Menu Navigation Times
    • Total message Time 
    • Summary scores for each of the five Quality competencies
    • The four behaviour scores for the ENGAGE Quality Competency
    • Summary scores for each of the five Accessibility competencies 

    To see the data for ANY FIVE TAFEs or Education Providers you nominate, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.

    Filename TAFES-ACXPA-Members-Q3-2024-Quarterly-Report.pdf
    Filesize 89.05 KB
    Version 1
    Date added December 13, 2024
    Category TAFEs and Education (Quarterly Reports)

    • Australian TAFEs Call Centre Rankings Reports (Quarterly)

    Quarterly Insights into the performance of Call Centres for Australian TAFEs & Education Providers. Select the month you'd like to download below. 

    Or, view the latest public results and information on how we assess the performance of Australian TAFEs & Education Providers >

     You must be an ACXPA Member to download the reports! Learn more > 

  • Australian TAFEs & Education Providers Q1 2024

       This download is only available for ACXPA Members. Learn more >

    Download the ACXPA Members Summary Report for the Australian TAFEs & Education Sector Q1 2024 Call Centre Rankings.

    This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three education providers we assessed, including:

    • Overall Rankings
    • Quality Score
    • Access Score
    • Average wait times
    • Menu Navigation Times
    • Total message Time 
    • Summary scores for each of the five Quality competencies
    • The four behaviour scores for the ENGAGE Quality Competency
    • Summary scores for each of the five Accessibility competencies 

    To see the data for ANY FIVE TAFEs or Education Providers you nominate, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.

    Filename Q1-2024-EDUCATION-ACXPA-Members-Report.pdf
    Filesize 82.76 KB
    Version 1
    Date added May 31, 2024
    Category TAFEs and Education (Quarterly Reports)

  • Australian TAFEs & Education Providers Q2 2024

       This download is only available for ACXPA Members. Learn more >

    Download the ACXPA Members Summary Report for the Australian TAFEs & Education Sector Q2 2024 Call Centre Rankings.

    This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three education providers we assessed, including:

    • Overall Rankings
    • Quality Score
    • Access Score
    • Average wait times
    • Menu Navigation Times
    • Total message Time 
    • Summary scores for each of the five Quality competencies
    • The four behaviour scores for the ENGAGE Quality Competency
    • Summary scores for each of the five Accessibility competencies 

    To see the data for ANY FIVE TAFEs or Education Providers you nominate, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.

    Filename TAFES-ACXPA-Members-Q2-2024-Quarterly-Report.pdf
    Filesize 89.92 KB
    Version 1
    Date added September 14, 2024
    Category TAFEs and Education (Quarterly Reports)

  • Australian TAFEs & Education Providers Q3 2024

       This download is only available for ACXPA Members. Learn more >

    Download the ACXPA Members Summary Report for the Australian TAFEs & Education Sector Q3 2024 Call Centre Rankings.

    This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three education providers we assessed, including:

    • Overall Rankings
    • Quality Score
    • Access Score
    • Average wait times
    • Menu Navigation Times
    • Total message Time 
    • Summary scores for each of the five Quality competencies
    • The four behaviour scores for the ENGAGE Quality Competency
    • Summary scores for each of the five Accessibility competencies 

    To see the data for ANY FIVE TAFEs or Education Providers you nominate, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.

    Filename TAFES-ACXPA-Members-Q3-2024-Quarterly-Report.pdf
    Filesize 89.05 KB
    Version 1
    Date added December 13, 2024
    Category TAFEs and Education (Quarterly Reports)
    • If you want to share and earn points please login first
    Overall Call Centre Rankings
    Leaders by Sector - Q3 2024
    1. Holmesglen TAFE (TAFE/Education)75.9%
    2. iiNET (Internet Retailers)72.6%
    3. Onkaparinga Council (Councils)67.8%
    4. ENGIE (Energy Retailers)66.3%
    5. YOUI (Car Insurance)60.9%
    6. Bank Australia (Banks)59.0%
    Industry AVE53.0%

    View the latest results >

    ACXPA SUPPLIER DIRECTORY green
    Most Accessible Call Centre
    Leaders by Sector - Q3 2024
    1. TasTAFE (TAFE/Education)97.7%
    2. Monash Council (Councils)96.9%
    3. iiNET (Internet Retailers)95.8%
    4. Allianz (Car Insurance)83.1%
    5. Red Energy (Energy Retailers)82.3%
    6. Bank Australia (Banks)75.5%
    Industry AVE67.4%

    View the latest results >

    Latest Articles

    Agent Mastery Leaderboard
    Leaders by Sector - Q3 2024
    1. Holmesglen TAFE (TAFE/Education)70.1%
    2. Energy Australia (Energy Retailers)68.2%
    3. TPG Internet (Internet Retailers)63.7%
    4. ANZ (Banks)62.5%
    5. Onkaparinga Council (Councils)61.0%
    6. YOUI (Car Insurance)54.6%
    Industry AVE51.1%

    View the latest results >

    Latest Podcast

    • What is CX Maturity?

      What is CX Maturity?

      Learn why having a mature CX strategy matters, what a CX maturity curve is, and the three core drivers of CX maturity (and why the order is important!).Listen now »

    Latest Glossary Terms

    • Customer Lifespan

      Customer Lifespan

      Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.Read More »
    • Customer Lifetime Value (CLV)

      Customer Lifetime Value (CLV)

      Customer Lifetime Value (CLV) is a metric that estimates the total revenue a business can expect from a single customer over the entire duration of their relationship.Read More »
    Average Wait Time
    Leaders by Sector - Q3 2024
    1. Dodo Internet (Internet Retailers)00:03
    2. Allianz (Car Insurance)00:09
    3. TAFE QLD (TAFE/Education)00:11
    4. Alinta Energy (Energy Retailers)00:12
    5. Brisbane City Council (Councils)00:14
    6. Great Southern (Banks)00:42
    Industry AVE01:50

    View the latest results >

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