ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
Australian TAFEs Call Centre Rankings Reports
Monthly Insights into the performance of Call Centres for Australian TAFEs. Select the month you'd like to download below.
Or, view the latest public results and information on how we assess the performance of Australian TAFEs >
You must be an ACXPA Member to download the reports! Learn more >
Australian TAFEs February 2024
Download the ACXPA Members Summary Report for the Australian TAFEs Sector February 2024 Call Centre Rankings.
This report contains summary data for three random TAFES we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE TAFES YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian TAFEs and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 02-FEB-2024-TAFES-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 82.23 KB |
| Version | 1 |
| Date added | May 6, 2024 |
| Category | TAFEs |
Australian TAFEs January 2024
Download the ACXPA Members Summary Report for the Australian TAFEs Sector January 2024 Call Centre Rankings.
This report contains summary data for three random TAFES we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE TAFES YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian TAFEs and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 01-JAN-2024-TAFES-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 86.69 KB |
| Version | 1 |
| Date added | April 25, 2024 |
| Category | TAFEs |
TAFEs December 2023
Download the ACXPA Members summary of the TAFE Sector December 2023 Call Centre Rankings Report.
The summary data includes the following data for three random TAFEs we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
To see the data for ALL TAFEs, purchase the Contact Centre CX Benchmarking and you’ll also receive additional insights and call recordings for your TAFE, plus benchmarking data of your TAFE against any five TAFEs you nominate.
- View other available monthly reports downloads >
- View the public reports each month for Australian TAFEs >
This download is only available for ACXPA Members. Learn more >
| Filename | TAFEs-December-2023.pdf |
| Filesize | 122.45 KB |
| Version | 1 |
| Date added | February 12, 2024 |
| Category | TAFEs |
TAFEs November 2023
Download the ACXPA Members summary of the TAFE Sector November 2023 Call Centre Rankings Report.
The summary data includes the following data for three random TAFEs we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
To see the data for ALL TAFEs, purchase the Contact Centre CX Benchmarking and you’ll also receive additional insights and call recordings for your TAFE, plus benchmarking data of your TAFE against any five TAFEs you nominate.
- View other available monthly reports downloads >
- View the public reports each month for Australian TAFEs >
This download is only available for ACXPA Members. Learn more >
| Filename | TAFEs-November-2023-ACXPA-Members-Download.pdf |
| Filesize | 123.52 KB |
| Version | 1 |
| Date added | February 12, 2024 |
| Category | TAFEs |
TAFEs October 2023
Download the ACXPA Members summary of the TAFE Sector October 2023 Call Centre Rankings Report.
The summary data includes the following data for three random TAFEs we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
To see the data for ALL TAFEs, purchase the Contact Centre CX Benchmarking and you’ll also receive additional insights and call recordings for your TAFE, plus benchmarking data of your TAFE against any five TAFEs you nominate.
- View other available monthly reports downloads >
- View the public reports each month for Australian TAFEs >
This download is only available for ACXPA Members. Learn more >
| Filename | TAFES-Download-October-2023.pdf |
| Filesize | 127.36 KB |
| Version | 1 |
| Date added | December 27, 2023 |
| Category | TAFEs |
TAFEs September 2023
Download the ACXPA Members summary of the TAFE Sector September 2023 Call Centre Rankings Report.
The summary data includes the following data for three random TAFEs we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
To see the data for ALL TAFEs, purchase the Contact Centre CX Benchmarking and you’ll also receive additional insights and call recordings for your TAFE, plus benchmarking data of your TAFE against any five TAFEs you nominate.
- View other available monthly reports downloads >
- View the public reports each month for Australian TAFEs >
This download is only available for ACXPA Members. Learn more >
| Filename | TAFES-ACXPA-Members-Download-September-2023.pdf |
| Filesize | 258.65 KB |
| Version | 1 |
| Date added | December 26, 2023 |
| Category | TAFEs |
TAFEs August 2023
Download a summary of the key results for the TAFE Sector August 2023 Call Centre Rankings Report.
The summary data includes the following data for four random TAFEs we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
TAFEs that join our Contact Centre CX Benchmarking service will see the data for all the TAFEs we assessed plus additional insights and call recordings for their TAFE.
This download is only available for ACXPA Members. Learn more >
| Filename | TAFEs-August-2023-Results.png |
| Filesize | 56.70 KB |
| Version | 1 |
| Date added | October 18, 2023 |
| Category | Call Centre Ranking Reports, TAFEs |
