You’ve seen how Australia’s contact centres perform in the rankings. Now find out where you really stand — with an independent CX score built on real, mystery-shopped calls and scored against the national Contact Centre CX Standards.
Know exactly where you’re winning, where you’re losing customers, and how you compare — so you can prove your service quality and fix what’s quietly costing you. There are three ways to do it, depending on how far you want to go.
Why get your CX score?
Your customers judge every single call — but most centres are flying blind on what that experience is actually like. An independent score shows you what they hear, so you can prove what’s working and fix what isn’t.
See how Australia’s contact centres are performing
These live leaderboards are built from real mystery-shopped calls, scored against the Contact Centre CX Standards. Browse by sector, or switch to National to see how the whole field compares — then benchmark your own centre against the same standards.
Learn more about the rankings >
Data accurate as of July 2026
67.1% 58.7% 55.3% 28.1%Data accurate as of July 2026
55.3% 54.2% 38.8% 12.0%Data accurate as of July
72.4% 59.0% 56.8% 38.7%Data accurate as of July 2026
65.4% 64.2% 63.6% 30.0%Data accurate as of July 2026
58.8% 48.1% 47.6% 44.3%Data accurate as of July 2026
71.3% 68.9% 60.6% 37.0%Data accurate as of July 2026
65.1% 64.7% 62.1% 50.0%Data accurate as of July 2026
Rankings are based purely on real-world performance — no submissions, no paid placements. Learn more about the rankings →
How your score is measured
Every score is built the same way — the service you choose simply decides how much you see beyond your own number.
We mystery-shop your centre
Independent assessors call your team as real customers — anonymously and consistently.
We score every call
Each call is assessed against 48+ metrics from the Contact Centre CX Standards — Accessibility and Agent Mastery.
You get your CX score
A clear, independent read on your performance — plus recordings, evaluator notes and a report, depending on your option.
Three ways to get your score
All three assess live customer calls against the same CX Standards. The difference is how far you go beyond your own score.
- See exactly how you score against your sector — every month
- Earn a public ranking that proves your service quality
- Low commitment — monthly, cancel anytime
- Catch problems early, before they cost you customers
- 48+ metrics across Accessibility & Agent Mastery
- Compare against up to 5 peers or competitors
- Optional public listing — you decide
- Start with a one-off trial, then scale up
- 48+ metrics, scored to your priorities
- 100% confidential — your eyes only
- Add compliance & custom checks
- Never published to the public rankings
Swipe to compare all three →
| Monthly Snapshot | Peer & Competitor | Private Benchmarking | |
|---|---|---|---|
| What you get | Your score vs the sector average | Your score vs nominated peers & competitors | Your score, confidential & tailored to you |
| Best for | Tracking performance & public recognition | Seeing how you compare to rivals | Internal improvement & assurance |
| Metrics scored | 23 | 48+ | 48+ |
| Mystery-shopped calls | ✔ | ✔ | ✔ |
| Public rankings | ✔ Ranked publicly | Optional — you choose | Private — never published |
| Peer / competitor comparison | ✗ | ✔ | ✗ |
| Compliance / custom checks | ✗ | Optional | ✔ |
| Results workshops | ✗ | ✔ | ✔ |
| Minimum commitment | Monthly — cancel anytime | Trial, or 3-month program | 3 months |
| From (ex GST) | $397/month | Trial $697 | $977/month |
| Explore → | Explore → | Explore → |
All prices are ex GST. ACXPA Business Members save on every option — and $200 on the Peer & Competitor trial. Snapshot earns you a public ranking; Peer & Competitor listing is optional; Private results are never published.
Which one is right for you?
Still not sure which option is right?
Tell us a little about your centre and we’ll point you to the best-fit way to get your CX score. Prefer to talk? Call +61 3 9492 2871.
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Find out how you really perform.
Pick the option that fits, or talk to us and we’ll help you choose — then get your first independent CX score.
