The Future of Customer Service
In this episode of the CX Matters Podcast, host Justin Tippett speaks with Jaquie Scammell, Australia’s leading Customer Service expert to discuss the future of customer service, including:
- What to expect.
- How to prepare your people.
- Why it’s ‘cool to care’.
- Lots of gold nuggets for Customer Service!
Listen now to the Podcast
Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.
February 1, 2023 · Season 1 · Episode 7
What is the future of customer service?
10 Min, 48 Sec · By ACXPA
In this episode of the CX Matters Podcast, host Justin Tippett speaks with Jaquie Scammell, Australia's leading Customer Service expert to discuss the future of customer service including: - What to expect in the future. - How to prepare your people. - Why it's cool to care! - Lots of gold nuggets about Customer Service!
Watch the Podcast recording
Customer Service Resources
To help you with getting started with Customer Personas we’ve included some quick links below to ACPXA resources that can assist.
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ACXPA empowers all Australian businesses to deliver purposeful customer experience across voice, digital and retail channels.
