In this episode of the CX Matters Podcast, host Justin Tippett speaks with Jaquie Scammell, Australia's leading Customer Service expert to discuss the future of customer service and how you can prepare.
In this CX Matters Podcast, we provide a short definition of 'what is customer service?' and the three 't's' you need to know.
In this CX Matters Podcast, we get a fascinating insight into the career of Jaquie Scammell, Australia's leading Customer Service expert.
Latest Articles
Contact Centres and Digital Platforms: A Symbiotic Bond
This article explores the symbiotic relationship between digital platforms and contact centres for improving customer service and operational efficiency.Read article »Expert Tips on How to Handle Overflow Calls in the Call Centre
Handling overflow calls in a call centre environment can be tricky, so we reveal best practice industry tips on how to manage them for your business.Read article »
Latest Podcast
From the Kitchen to the Contact Centre
We met Aurelius Bastian, former chef and now the Customer Service Team Leader at Seek to learn about his facinating journey.Listen now »
Latest Glossary Terms
CSAT (Customer Satisfaction)
CSAT, an acronym for Customer Satisfaction, serves as a vital metric for gauging the level of contentment customers experience with a product, service, or overall brand.Read More »Customer Experience (CX)
Customer Experience is a profession that optimises a customer's perceptions and interactions with a brand to deliver better business outcomes. Read More »
Upcoming Courses & Events
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May 2024 How to Be a Great Call Centre Team Leader
The May 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders....View event > -
May 2024 Customer Journey Mapping
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2024 Customer Journey Mapping training...View event > -
May 2024 Inbound Phone Sales Essentials
The May 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of...View event > -
May 2024 Introduction to Contact Centre Management
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin...View event > -
May 2024 Introduction to Customer Experience
Fast track your Customer Experience (CX) skills and awareness in the May 2024 Introduction to CX Course delivered by global expert Daniel...View event >
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About ACXPA
The Australian Customer Experience Professionals Association (ACXPA) is the leading industry association in Australia for the contact centre, customer experience, customer service and digital service professions in Australia.
We provide global best practices, industry insights, world-class training and an unrivalled community of industry professionals that help Australian businesses deliver efficient and effective customer experiences via voice, digital and in-person channels.
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Search the ACXPA Supplier Directory to find Outsourcers/BPOs, Contact Centre Technology, Training Companies, AI & Automation, Consultants, Telemarking Lists and lots more.
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Use our free service to connect to Contact Centre Outsourcing/BPOs or Contact Centre Technology suppliers that can meet your specific requirements.