Industry Charter definition

Industry Charter

An Industry Charter is typically published by Industry Bodies and/or Industry Associations to outline key industry commitments to members, customers and the general public.

What is an Industry Charter?

Whilst there are no hard and fast rules for what must be included, we’ve listed key sections that are often included:

  1. Vision/Mission (High-Level purpose of the association/body)
  2. Key commitments (objectives of the association/body)
  3. What you can expect from the association/body
  4. What they need from you
  5. Feedback and complaints (where to direct any concerns)

It’s typically an expectation (and often legal requirement) that members of the Industry Association adhere to the commitments in the Industry Charter or face expulsion from the Industry Body.

Some however opt for a softer approach requiring members to make a pledge to work towards the commitments/objectives.

The Industry Charter is typically available for viewing and/or download on the website.

If you want to share and earn points please login first
0 Comments

Leave a reply

ACXPA PLATINUM SPONSORS

ACXPA Platinum SPONSORS
ACXPA SILVER SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
ACXPA BRONZE SPONSORS
ACXPA Platinum SPONSORS
Copyright © 2024 | Australian Customer Experience Professionals Association | Phone: +61 3 9492 2871 | Website Terms of Use 

Log in with your email address

or Become an ACXPA Member

Forgot your details?

Create Account