Industry Charter
An Industry Charter is typically published by Industry Bodies and/or Industry Associations to outline key industry commitments to members, customers and the general public.
What is an Industry Charter?
Whilst there are no hard and fast rules for what must be included, we’ve listed key sections that are often included:
- Vision/Mission (High-Level purpose of the association/body)
- Key commitments (objectives of the association/body)
- What you can expect from the association/body
- What they need from you
- Feedback and complaints (where to direct any concerns)
It’s typically an expectation (and often legal requirement) that members of the Industry Association adhere to the commitments in the Industry Charter or face expulsion from the Industry Body.
Some however opt for a softer approach requiring members to make a pledge to work towards the commitments/objectives.
The Industry Charter is typically available for viewing and/or download on the website.
Upcoming ACXPA Member Bites Sessions
Short, sharp interviews and presentations on specific topics to fast-track your knowledge!
The ACXPA Member Bites are only available to ACXPA Members!
ACXPA Members can watch all the ACXPA Member Bites at any time in their Video Library. Discover which membership is right for you >
IVR Best Practice
Over 90% of contact centres are using an IVR (Press 1 for this, press 2 for that), and we've encountered many contact centres with over four layers of options for customers to select from. In this session, Nadine will be sharing some best practice tips on IVR design for 2024.
Presented by Nadine Power, Client Success Manager, VERSA Connects (and ACXPA National Advisory Board Member)
More sessions announced soon!
(If you're interested in speaking at one of our events, click here to learn more >)
