Unlock the Full Power of Your ACXPA Membership
as a Subscriber, you've already experienced a taste of the value ACXPA delivers — but upgrading to an Individual Membership opens the door to exclusive tools, training, insights, and networking opportunities you won’t want to miss.
To help you explore what’s included, we’ve created four short videos (just one minute each) showcasing key features that become available the moment you upgrade.
Get a fast, one-minute preview of some of the exclusive tools and features you’ll access immediately after upgrading your membership.
See exactly what’s included with an Individual Membership compared to your current access as a Subscriber — and why upgrading makes all the difference.
| Feature | Subscriber | Full Member |
|---|---|---|
|
Public Rankings Dashboard & Basic Sector Insights
The Subscriber Dashboard includes national leaderboards, sector summaries, and quarterly highlights across 5 CX metrics.
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✔ | ✔ |
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Live Roundtable Access (Watch Only)
Attend live monthly roundtables directly in your account. No registration needed.
|
✔ | ✔ |
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Basic Quiz Access (Learn as you go)
Take industry quizzes to test your CX and customer service knowledge.
|
✔ | ✔ |
|
Downloadable Templates & Tools (Essentials Only)
Access a rotating selection of practical tools and templates.
|
✔ | ✔ |
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Full Access to All Call Centre Ranking reports
Exclusive dashboard with full access to all monthly and quarterly leaderboards, downloads & reports including individual business results.
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- | ✔ |
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15 Self-Paced Training Courses (includes video, workbook, online quiz and certificate on completion)
Access 15 on-demand training courses covering phone skills, leadership, email writing, wellbeing, and more.
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- | ✔ |
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Video Library (Member Bites, CX Matters, Roundtable Recordings & Slides)
Includes bite-sized CX tips, expert interviews, and full roundtable recordings with downloadable slides.
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- | ✔ |
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Members Directory + Messaging & Filters
Find and connect with Contact Centre & CX professionals across roles and industries. Advanced filters + direct messaging.
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- | ✔ |
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Private Groups
Join exclusive discussion groups by job role, industry or interest area. Share ideas, ask questions, and network.
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- | ✔ |
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All Access Downloads & Tools Library
Access ready-to-use templates, resources, and tools across customer service, CX and contact centre ops.
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- | ✔ |
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Advanced Quiz Features (Dashboard, multiple retakes & downloadable certificates)
Track quiz progress, unlock achievement badges, and download certificates when you ace 100%.
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- | ✔ |
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Monthly General Knowledge Trivia Kits
Download ready-to-run trivia quizzes each month to boost team engagement and fun.
|
- | ✔ |
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25% Off CX Skills Live Training
Save on professional development with exclusive member discounts across all live, instructor-led courses.
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- | ✔ |
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50% Off ACXPA Events (or free attendance)
Get discounted or complimentary access to ACXPA's premium webinars, summits and networking events.
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- | ✔ |
You've seen what you're currently accessing — and what’s waiting when you upgrade. Whether you're investing in yourself or lifting your whole team, we’ve got a membership that fits.
