🎤 Join the Panel: CX & Contact Centre Roundtables
Build your profile. Influence the industry. Zero sales pitches.
Whether you're a seasoned practitioner or a sharp-thinking vendor, this is your chance to step into the spotlight and shape the conversations driving our industry forward.
Our monthly Roundtables take inspiration from shows like The Gruen Transfer — a fast-paced, expert-led discussion featuring rotating panels of ACXPA members tackling the good, the bad, and the ugly of CX and contact centres.
If you’ve got bold opinions, real-world insights, and a passion for raising the bar — we want to hear from you.
🚀 Raise Your Profile. Shape the Conversation.
Being on the panel isn’t just a seat at the table — it’s a chance to lead the conversation.
- Build your profile as a thought leader in front of a live, engaged industry audience
- Contribute your insights on hot-button CX and contact centre topics
- Get exposure across our website, video archives, and social channels
- Connect with other experts and expand your professional network
- Boost your credibility as someone who’s helping raise industry standards
If you’re ready to bring ideas, energy and expertise — you’ll be in good company.
🧩 How It Works
We host two live Roundtable sessions every month:
- CX Roundtable – First Wednesday of the month, 14:00–15:00 (AEST)
- Contact Centres Roundtable – First Thursday of the month, 14:00–15:00 (AEST)
Once you're approved as one of our rotating panellists, you’ll be invited to participate in future shows based on your availability and fit for the topics we’re covering. We aim for the right balance of voices — across practitioner/vendor backgrounds and subject matter strengths — so every session stays sharp, relevant and fresh.
Here’s how the rhythm works:
- ✅ 3 weeks out: We’ll email all potential panellists to check availability for the upcoming session
- 🎯 2 weeks out: Selected panellists receive the agenda, talking points, and discussion themes — giving you time to reflect, gather any examples or stats, and come in feeling confident
- 📩 1 day before: We’ll send through any pre-submitted questions from ACXPA Members so you can see what’s top of mind in the community
- 🎬 On the day: Panellists log in at 13:30 for a quick tech check and pre-show briefing
- 🎙️ Live show: We go live at 14:00 sharp — and wrap up by 15:00
We do the heavy lifting — so you can just show up and bring your best. If you’re available and the topics align, you’ll be on the panel. No death-by-PowerPoint. No endless prep. Just smart, sharp conversations with real industry impact.
🎥 What’s It Like On the Panel?
While the new format is fresh, here’s a short video from one of our earlier formats to give you a feel for the intent and professionalism you can expect.
🌟 Meet Some of Our Current Panellists
Meet the movers, shakers, and genuine industry influencers. These panellists aren’t just talking about change — they’re driving it. If you’ve got insights and impact to share, your seat at the table could be next.
Karen Clydesdale
Head of Customer Experience, Tennis Australia
Edwina Olver
Experience Director, Untangld
Brady Jacobsen
CEO,
fullstop.ai
Campbell Davies
Chief Commercial Officer,
Nick Auditore Represents
Deanne Martin
Head of Customer Experience & Service, SEEK
Brandon Davis
Director of Contact Centres, Uniting AgeWell
Nadine Power
Senior Product Manager, Upland Software
Anthony Marafioti
National Operations Manager, AGL Energy
