Anthony Marafioti

ACXPA Victoria Advisory Board Member

Anthony Marafioti is a Sales and Operations Executive with a robust and innovative approach to crafting solutions that enhance operational efficiency and effectiveness.

With over 18 years of experience in contact centres, multi-channel operations, leadership, and overall business operations, Anthony has developed a dynamic leadership style centred on inspiring, motivating, and driving extraordinary results from teams.

Throughout Anthony’s career, he has honed his expertise in the contact centre and BPO services industry. His core areas of expertise include:

BPO Services
Corporate Strategy
Call Centers
Leadership Development
Organisational Behaviour
Inbound and Outbound Start-ups
Turnarounds of Distressed Operations
Guiding Rapid Growth

One of Anthony’s key strengths is fostering a successful culture and environment within leadership groups. He is keenly aware of the significant influence leaders have on their teams and has consistently demonstrated success in delivering high-quality business results through effective leadership and strategic initiatives.

Key Roles in Anthony’s Career

* National Operations Manager: At one of Australia’s largest utility companies, Anthony managed and optimised nationwide operations, leading to significant improvements in efficiency and customer satisfaction.
* Head of Sales & Operations: At the largest multi-channel comparison service, Anthony directed sales and operational strategies that drove substantial growth and market leadership.
* Sales Manager: At one of Australia’s leading banks, Anthony led a high-performing sales team, achieving record-breaking sales targets and enhancing customer relations.
* Client Operations Manager: At a leading global business services provider, Anthony oversaw client operations, ensuring top-notch service delivery and client satisfaction.

Anthony’s decision to join ACXPA stems from a deep desire to give back to an industry that has offered incredible opportunities and experiences.

The industry has not only allowed Anthony to build a successful career but also to form lasting relationships and support team members in their professional growth.

Joining ACXPA aligns perfectly with Anthony’s passion for helping others achieve their career ambitions and contributing to the ongoing success and evolution of the contact centre and BPO industry.

Anthony looks forward to bringing his expertise, enthusiasm, and commitment to excellence to the board and helping ACXPA continue to thrive.

Current Employment

All ACXPA Advisory Board Members are in voluntary positions with their time donated in addition to their regular employment commitments.

As such, we believe it's important to recognise their employment and in return for sharing their time, passion and experience, we encourage you to engage with them directly should you need related products or services.