The Full Q1 2025 Banking Call Centre Rankings Report is Coming Soon!
Our Q4 2024 Call Centre Benchmarking Report is already empowering Australian banks to make data-driven decisions, elevate customer experiences, and optimise their operations like never before.
And the insights don’t stop there.
Take Your Insights to the Next Level
The upcoming Q1 2025 Banking Sector Call Centre Rankings will reveal the latest trends and benchmarks, helping your bank stay ahead of the competition. Subscribers and members receive:
Banking sector averages and trends across these five essential metrics:
- Average Wait Times: How long customers are left waiting in the queue.
- Percentage of Calls Answered Within 10 Minutes: A critical measure of responsiveness.
- Agent Mastery (Soft Skills): Evaluating the human connection in customer interactions.
- Accessibility: How easy it is for customers to reach a live agent.
- Overall Customer Experience (CX) Ranking: The bank’s position in the sector.
Subscribe now to receive the latest report as soon as it’s published.
Or, become a member for access to monthly updates, additional metrics, and individual performance insights for three randomly selected banks each month and quarter.
Missed the Q4 2024 Banks Call Centre Rankings Report? Catch Up Now!
Explore the Q4 2024 Australian Banks Call Centre Rankings and uncover key trends, averages, and insights into the sector’s performance.
Want the Ultimate Competitive Edge for Your Bank?
Our Banking CX Benchmarking Service delivers unparalleled access to your full call centre performance data and insights into any five competitors of your choice.
Gain the ultimate advantage and stay ahead of the curve!
Data accurate as of Jan 2025
Compare Your Access: Unlock More Banking Insights with ACXPA
Here’s a quick breakdown of what you can access as a Visitor, Subscriber, or Member.
See how upgrading your access can unlock exclusive benefits, from detailed banking sector benchmarking insights to training and networking opportunities designed to elevate your success.
Explore the benefits below and take the next step to ensure you’re getting the most out of ACXPA’s industry-leading resources.
Feature | Visitors (Your Access) | Subscribers (Free) | Members (Paid) |
---|---|---|---|
Banking Sector Reports | |||
Read the Executive Summary for the Quarterly Banking Sector Report | ✔ | ✔ | ✔ |
View the Top 3 and Lowest rankings across 5 key metrics, plus additional insights. | - | ✔ | ✔ |
View Top & Lowest Scores for Banks (8 metrics) | - | - | ✔ |
Access Individual Performance Data for Three Random Banks Each Month & Quarter | - | - | ✔ |
Download Detailed Monthly & Quarterly Data Reports (PDF) | - | - | ✔ |
Access Exclusive Banking Sector YTD Data & Trend Insights (Members-Only Page) | - | - | ✔ |
View All Historical Quarterly Reports | - | - | ✔ |
Additional ACXPA Member Benefits | |||
Access exclusive discounts on our Banking CX Benchmarking Service | - | - | ✔ |
Access to Australia's Leading Contact Centre Resources | - | - | ✔ |
Access to Australia's Leading Members Directory & Networking Tools | - | - | ✔ |
Discounts to Events & Live Training | - | - | ✔ |
Ready to Stay Ahead of the Curve?
- Subscribe now for a free alert when the Q1 2025 Banking Call Centre Rankings are released.
- Or, take the next step and become an ACXPA Member to instantly access comprehensive insights, exclusive resources, and member-only benefits!
Subscribe Now (free)
The Full Q1 2025 Banking Call Centre Rankings Report is Coming Soon!
Hi ,
As a subscriber, you’re already ahead of the curve, accessing exclusive benchmarking insights to help you make data-driven decisions, enhance customer experiences, and optimise operations.
To ensure you’re notified as soon as the Q1 2025 Banking Sector Data is released, please take a moment to update your email preferences and select ‘Banking Alerts.’
But why stop there?
By upgrading to an ACXPA Membership, you unlock a whole new level of benefits, including:
- Monthly Banking Sector Reports: Get actionable insights every month, not just quarterly.
- YTD and Lifetime Trends: Access comprehensive, long-term performance data for the banking sector.
- Individual Bank Insights: See performance data for three randomly selected banks each month and quarter.
- Exclusive Discounts: Save up to 25% on live CX Skills Training and 50% on ACXPA events.
- Networking Tools: Connect with other members in private groups to share strategies and ideas.
- Self-Paced Training Courses: Access interactive, on-demand training to upskill your team.
Upgrading to membership ensures you’re always one step ahead with the most comprehensive tools and insights available in the industry.
Ready to unlock the full potential of your insights?
Compare Your Access: Unlock More Banking Insights with a Membership
Feature | Subscribers (Current) | Members (Paid) |
---|---|---|
Banking Sector Reports | ||
Access the Executive Summary of the Quarterly Banking Sector Report | ✔ | ✔ |
View the Top 3 and Lowest rankings across 5 key metrics, plus additional insights | ✔ | ✔ |
View Top & Lowest Scores for Banks (8 metrics) | - | ✔ |
Access Individual Performance Data for Three Random Banks Each Month & Quarter | - | ✔ |
Download Detailed Monthly & Quarterly Data Reports (PDF) | - | ✔ |
Access Exclusive Banking Sector YTD Data & Trend Insights (Members-Only Page) | - | ✔ |
View All Historical Quarterly Reports | - | ✔ |
Additional ACXPA Member Benefits | ||
Access exclusive discounts on our Banking CX Benchmarking Service | - | ✔ |
Access to Australia's Leading Contact Centre Resources | - | ✔ |
Access to Australia's Leading Members Directory & Networking Tools | - | ✔ |
Discounts to Events & Live Training | - | ✔ |
The Full Q1 2025 Banking Call Centre Rankings Report is Coming Soon!
Hi ,
As a valued ACXPA Member, you have exclusive access to Australia’s most comprehensive banking sector insights and tools, including:
- Previous Quarter Banking Sector Reports: Dive into the trends and performance data that drive strategic decision-making.
- Monthly and Quarterly Downloads, YTD and Lifetime Trends: Your Members-Only Banking Sector Data Page is your gateway to detailed, actionable insights—anytime you need them.
- Exclusive Discounts on the Banking CX Benchmarking Service: Unlock the ultimate edge with tailored insights, including full performance data and benchmarking against your chosen competitors.
Stay in the know!
To ensure you never miss an update, make sure Banking Alerts are selected in your email preferences >
Explore the data and gain the competitive advantage you deserve.
Hi , as a Business Member, please log into your Individual Membership to access this content. Not sure how? View the Business Members FAQs >
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