The Full Q1 2025 Banking Call Centre Rankings Report is Coming Soon!

Our Q4 2024 Call Centre Benchmarking Report is already empowering Australian banks to make data-driven decisions, elevate customer experiences, and optimise their operations like never before.

And the insights don’t stop there.

Take Your Insights to the Next Level

The upcoming Q1 2025 Banking Sector Call Centre Rankings will reveal the latest trends and benchmarks, helping your bank stay ahead of the competition. Subscribers and members receive:

Banking sector averages and trends across these five essential metrics:

  1. Average Wait Times: How long customers are left waiting in the queue.
  2. Percentage of Calls Answered Within 10 Minutes: A critical measure of responsiveness.
  3. Agent Mastery (Soft Skills): Evaluating the human connection in customer interactions.
  4. Accessibility: How easy it is for customers to reach a live agent.
  5. Overall Customer Experience (CX) Ranking: The bank’s position in the sector.

Subscribe now to receive the latest report as soon as it’s published.

Or, become a member for access to monthly updates, additional metrics, and individual performance insights for three randomly selected banks each month and quarter.

Missed the Q4 2024 Banks Call Centre Rankings Report? Catch Up Now!

Explore the Q4 2024 Australian Banks Call Centre Rankings and uncover key trends, averages, and insights into the sector’s performance.

Want the Ultimate Competitive Edge for Your Bank?

Our Banking CX Benchmarking Service delivers unparalleled access to your full call centre performance data and insights into any five competitors of your choice.

Gain the ultimate advantage and stay ahead of the curve!

Overall CX - Leaderboard
Australian Banks: Q4 2024
1st:HUME BANK67.5%
2nd:BANK AUSTRALIA61.7%
3rd:NAB59.3%
Lowest:ING20.4%
Banking Avg51.5%
Industry Avg55.5%

View Banking Q4 2024 report >

Data accurate as of Jan 2025

Compare Your Access: Unlock More Banking Insights with ACXPA

Here’s a quick breakdown of what you can access as a Visitor, Subscriber, or Member.

See how upgrading your access can unlock exclusive benefits, from detailed banking sector benchmarking insights to training and networking opportunities designed to elevate your success.

Explore the benefits below and take the next step to ensure you’re getting the most out of ACXPA’s industry-leading resources.

Feature Visitors (Your Access) Subscribers (Free) Members (Paid)
Banking Sector Reports
Read the Executive Summary for the Quarterly Banking Sector Report
View the Top 3 and Lowest rankings across 5 key metrics, plus additional insights. -
View Top & Lowest Scores for Banks (8 metrics) - -
Access Individual Performance Data for Three Random Banks Each Month & Quarter - -
Download Detailed Monthly & Quarterly Data Reports (PDF) - -
Access Exclusive Banking Sector YTD Data & Trend Insights (Members-Only Page) - -
View All Historical Quarterly Reports - -
Additional ACXPA Member Benefits
Access exclusive discounts on our Banking CX Benchmarking Service - -
Access to Australia's Leading Contact Centre Resources - -
Access to Australia's Leading Members Directory & Networking Tools - -
Discounts to Events & Live Training - -

Ready to Stay Ahead of the Curve?

  • Subscribe now for a free alert when the Q1 2025 Banking Call Centre Rankings are released.
  • Or, take the next step and become an ACXPA Member to instantly access comprehensive insights, exclusive resources, and member-only benefits!

Subscribe Now (free)

The Full Q1 2025 Banking Call Centre Rankings Report is Coming Soon!

Hi ,

As a subscriber, you’re already ahead of the curve, accessing exclusive benchmarking insights to help you make data-driven decisions, enhance customer experiences, and optimise operations.

To ensure you’re notified as soon as the Q1 2025 Banking Sector Data is released, please take a moment to update your email preferences and select ‘Banking Alerts.’

But why stop there?

By upgrading to an ACXPA Membership, you unlock a whole new level of benefits, including:

  • Monthly Banking Sector Reports: Get actionable insights every month, not just quarterly.
  • YTD and Lifetime Trends: Access comprehensive, long-term performance data for the banking sector.
  • Individual Bank Insights: See performance data for three randomly selected banks each month and quarter.
  • Exclusive Discounts: Save up to 25% on live CX Skills Training and 50% on ACXPA events.
  • Networking Tools: Connect with other members in private groups to share strategies and ideas.
  • Self-Paced Training Courses: Access interactive, on-demand training to upskill your team.

Upgrading to membership ensures you’re always one step ahead with the most comprehensive tools and insights available in the industry.

Ready to unlock the full potential of your insights?

👉 Upgrade to Membership Today

Compare Your Access: Unlock More Banking Insights with a Membership

Feature Subscribers (Current) Members (Paid)
Banking Sector Reports
Access the Executive Summary of the Quarterly Banking Sector Report
View the Top 3 and Lowest rankings across 5 key metrics, plus additional insights
View Top & Lowest Scores for Banks (8 metrics) -
Access Individual Performance Data for Three Random Banks Each Month & Quarter -
Download Detailed Monthly & Quarterly Data Reports (PDF) -
Access Exclusive Banking Sector YTD Data & Trend Insights (Members-Only Page) -
View All Historical Quarterly Reports -
Additional ACXPA Member Benefits
Access exclusive discounts on our Banking CX Benchmarking Service -
Access to Australia's Leading Contact Centre Resources -
Access to Australia's Leading Members Directory & Networking Tools -
Discounts to Events & Live Training -

The Full Q1 2025 Banking Call Centre Rankings Report is Coming Soon!

Hi ,

As a valued ACXPA Member, you have exclusive access to Australia’s most comprehensive banking sector insights and tools, including:

Stay in the know!

To ensure you never miss an update, make sure Banking Alerts are selected in your email preferences >

Explore the data and gain the competitive advantage you deserve.

Hi , as a Business Member, please log into your Individual Membership to access this content.  Not sure how? View the Business Members FAQs >

Hi , as a Vendor Member, please log into your Individual Membership to access this content.  Not sure how? View the Vendor Members FAQs >

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