Industry Benchmarking Data for Subscribers
This live benchmarking data is exclusive to ACXPA subscribers and members who would like to gain more insights into the performance of the Australian call centre industry.
If you’d like to see specific benchmarking data for your business and how you compare to your competitors, view our available benchmarking and quality assessment options >
By upgrading to a business membership, you can save $200 off an introductory trial of the competitor benchmarking, as well as access all the premium ACXPA resources.
Industry Benchmarking for Members
This live benchmarking data is exclusive to ACXPA members who would like to gain more insights into the performance of the Australian call centre industry.
If you’d like to see specific benchmarking data for your business and how you compare to your competitors, view our available benchmarking and quality assessment options >
As a member, you’ll save 10% off the competitor benchmarking service, and if you’d like to dip your toe in to find out how powerful benchmarking can help your business, you’ll also save $200 off an introductory trial for just $497.
Below, you can view the lifetime average leaderboards for four key metrics, which show the top three and lowest-ranked call centres in Australia.
Rankings
Data current as of Nov 2024
Rankings
Data current as of Nov 2024
Data current as of Nov 2024
Rankings
Data current as of Nov 2024
HIGHEST/LOWEST RANKINGS YEAR TO DATE (Australian Call Centre Industry)
The High/Low Rankings below enable you to see the breadth of the results for eight selected metrics (just a fraction of the over 80 metrics available from our Contact Centre CX Benchmarking reports).
Below are the YTD results of four of the key ACCESS metrics (there are over 40 metrics in total).
Below are the YTD results of four of the CUSTOMER SERVICE metrics (there are over 30 metrics available).
Download the Industry Sector Reports
You can instantly download the monthly and quarterly reports containing industry sector averages and trend data.
Just click on the month/quarter you’d like to download!
- Australian Call Centre Industry Sector Rankings November 2024
- Australian Call Centre Industry Sector Rankings October 2024
- Australian Call Centre Industry Sector Rankings September 2024
- Australian Call Centre Industry Sector Rankings August 2024
- Australian Call Centre Industry Sector Rankings July 2024
- Australian Call Centre Industry Sector Rankings June 2024
- Australian Call Centre Industry Sector Rankings May 2024
- Australian Call Centre Industry Sector Rankings April 2024
- Australian Call Centre Industry Sector Rankings March 2024
- Australian Call Centre Industry Sector Rankings February 2024
- Australian Call Centre Industry Sector Rankings January 2024
- Australian Call Centre Industry Sector Rankings December 2023
- Australian Call Centre Industry Sector Rankings November 2023
- Australian Call Centre Industry Sector Rankings October 2023
- Australian Call Centre Industry Sector Rankings September 2023
- Australian Call Centre Industry Sector Rankings August 2023
, there’s a lot more data to see!
As a member, you can view year-to-date data, lifetime data, and industry trends for each industry sector we measure.
You can also download monthly and quarterly reports containing summary data for three randomly selected businesses for each industry sector.
Just select the industry sector below to view the exclusive data.
