Central Coast Council

Customer Service Information for Central Coast Council

(Government Business Sector)

Local Government Office, assisting residents and visitors with services and infrastructure in the community. Over 250 Services provided, including road restoration, water, sewer, rate queries, Town events, facilities and venue bookings, etc.

Member Since Jun 2025

Contact Details

Services Available in: New South Wales

Available Contact Channels:

Call Centre Location:

Customer Support Hours

Customer Support is available during the following hours

Weekdays

08:30 AM

05:00 PM

Saturdays

Open 24 Hours

Sundays

Open 24 Hours

Public Holidays

Open 24 Hours

Customer Policies:

This business has confirmed they provide the following customer policies and procedures:

Customer Service Charter

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Hardship Policy

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Environmental Policy

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Industry Charter

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Animal Welfare Policy

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Customer Complaints Charter

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Whistleblower Policy

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Translating and Interpreter Services

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Member of Ombudsman scheme

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Modern Slavery Policy

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Corporate Social Responsibility Policy

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Customer Lifespan
December 29, 2024
Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.
Customer Lifetime Value (CLV)
December 29, 2024
Customer Lifetime Value (CLV) is a metric that estimates the total revenue a business can expect from a single customer over the entire duration of their relationship.
Skills Based Routing
December 28, 2024
Skills-Based Routing (SBR) is a feature within a call centre’s Automatic Call Distributor (ACD) that ensures customer interactions are directed to the most appropriately skilled agent. By aligning customer needs with agent expertise, SBR enhances operational efficiency and improves customer satisfaction.

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