Logo of Yarra Valley Water

Yarra Valley Water

Customer Service Information for Yarra Valley Water

(Utilities (Electricity, Gas, Water) Business Sector)

Yarra Valley Water is the largest of Melbourne’s three water corporations, based in Melbourne’s east. Our service area covers 4000 square kilometres and our network consists of around 20,000 kilometres of water and sewer mains. We manage over $5 billion worth of infrastructure and assets.

Member Since Jul 2023

Logo of Yarra Valley Water

Contact Details

Phone Number: 1300 651 511

Social Media Links:

Services Available in: Victoria

Available Contact Channels:

Call Centre Location:

Customer Support Hours

Customer Support is available during the following hours

Weekdays
08:00 AM
06:00 PM
Saturdays
Closed
Sundays
Closed
Public Holidays
Closed

Customer Policies:

This business has confirmed they provide the following customer policies and procedures:


Customer Service Charter

Privacy Policy

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Hardship Policy

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Environmental Policy

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Industry Charter

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Animal Welfare Policy

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Customer Complaints Charter

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Whistleblower Policy

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Translating and Interpreter Services

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Member of Ombudsman scheme

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Modern Slavery Policy

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Corporate Social Responsibility Policy

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Business Information

We provide clean water to the people and businesses of Melbourne and take their sewage away. Every day, more than 2 million people – around 30% of the state’s population – and 60,000 businesses rely on our water and sanitation services. Our activities are overseen by an independent Board of Directors appointed by the State Government of Victoria. Read more about what we do and how we operate.

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