About this Listing

The business below is a proud ACXPA Business Member — they’ve invested in their membership and demonstrated a genuine commitment to delivering great customer and employee experiences.

ACXPA (Australian Customer Experience Professionals Association) is the industry association supporting customer experience and contact centre professionals across Australia. Business Members like Yarra Valley Water are part of this community and are verified in our directory.

Yarra Valley Water

Customer Service Information for Yarra Valley Water

Utilities (Electricity, Gas, Water) Business Sector

Yarra Valley Water is the largest of Melbourne’s three water corporations, based in Melbourne’s east. Our service area covers 4000 square kilometres and our network consists of around 20,000 kilometres of water and sewer mains. We manage over $5 billion worth of infrastructure and assets.

ACXPA Member Since Jul 2023

Customer Contact Details for Yarra Valley Water

The details below were provided directly by Yarra Valley Water.

Services Available In
  • Victoria

Available Contact Channels

Phone Live Chat Online Form

Call Centre Location

100% Australia based All calls are answered within Australia.

Customer Support Hours

Customer support for Yarra Valley Water is available during the following hours.

Weekdays
Saturdays
Closed
Sundays
Closed
Public Holidays
Closed

Customer Policies for Yarra Valley Water

Yarra Valley Water has confirmed the following customer policies and procedures:

Customer Service Charter

If you want to share and earn points please login first
Yes

Privacy Policy

If you want to share and earn points please login first
Yes

Hardship Policy

If you want to share and earn points please login first
Yes

Environmental Policy

If you want to share and earn points please login first
No

Industry Charter

If you want to share and earn points please login first
No

Animal Welfare Policy

If you want to share and earn points please login first
No

Customer Complaints Charter

If you want to share and earn points please login first
No

Whistleblower Policy

If you want to share and earn points please login first
No

Translating and Interpreter Services

If you want to share and earn points please login first
Yes

Member of Ombudsman scheme

If you want to share and earn points please login first
No

Modern Slavery Policy

If you want to share and earn points please login first
No

Corporate Social Responsibility Policy

If you want to share and earn points please login first
No

Business Information for Yarra Valley Water

We provide clean water to the people and businesses of Melbourne and take their sewage away. Every day, more than 2 million people – around 30% of the state’s population – and 60,000 businesses rely on our water and sanitation services.

Our activities are overseen by an independent Board of Directors appointed by the State Government of Victoria. Read more about what we do and how we operate.

About ACXPA

We help businesses deliver better customer experiences with expert insights, live events, and professional training.

Learn More →

Membership Benefits

Get access to exclusive resources, industry discounts, and connect with leaders shaping CX and contact centres.

Join Today →

Resources & Guides

Practical tools, articles, and guides designed to help your business deliver world-class customer service.

Explore Resources →

ACXPA PLATINUM SPONSORS

ACXPA Platinum SPONSORS
ACXPA SILVER SPONSORS
ACXPA Platinum SPONSORS
ACXPA BRONZE SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
Copyright © 2025 | Australian Customer Experience Professionals Association | Phone: +61 3 9492 2871 | Website Terms of Use 

Log in with your email address

or Become an ACXPA Member

Forgot your details?

Create Account