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Home Call Centre Rankings Industry Sectors Monthly Report Downloads

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Call Centre Rankings Industry Sectors Monthly Report Downloads

Download the monthly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.

Data includes:

  • Wait Time
  • IVR Layers
  • Talk Time
  • Total Experience Time
  • Quality Scores
  • Lots more!

Just select the month you’d like to download below.

You can also download quarterly industry sector reports >

View the Latest Call Centre Ranking Reports by Sector:

Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education

You can browse all the resources below — but to actually download them, you'll need an Individual Membership. Get full access here >

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Australian Call Centre Industry Rankings Reports

Download the monthly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.

Data includes: 

  • Wait Time
  • IVR Layers
  • Talk Time
  • Total Experience Time
  • Quality Scores
  • Lots more!

Just select the month you'd like to download below. 

 

  • Australian Call Centre Industry Rankings April 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings April 2026 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings August 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings December 2024 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings December 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings February 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings February 2026 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings January 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings January 2026 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings July 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings June 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings June 2026 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings March 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings March 2026 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings May 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings May 2026 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings November 2024 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings November 2025 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings October 2024 (Membership Required: Subscriber or Individual)
  • Australian Call Centre Industry Rankings October 2025 (Membership Required: Subscriber or Individual)
    • 🏆 Overall CX Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (BANKS Sector)74.0%
    2. (EDUCATION Sector)72.6%
    3. (INTERNET Sector)72.3%
    Industry AVE54.9%

    View the latest results >

    Find outsourcers & BPOs – ACXPA Supplier Directory
    📞 Accessibility Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (ENERGY Sector)94.7%
    2. (AGED CARE Sector)94.0%
    3. (AGED CARE Sector)94.0%
    Industry AVE66.0%

    View the latest results >

    Find CX automation & AI – ACXPA Supplier Directory

    Latest Articles

    ❤️ Agent Mastery Leaderboard
    Leaders by Sector - Q2 2026
    1. (CAR INSURANCE Sector)70.0%
    2. (BANKS Sector)68.4%
    3. (EDUCATION Sector)68.3%
    Industry AVE54.1%

    View the latest results >

    Latest Glossary Terms

    • Offshoring

      Offshoring

      Call centre offshoring is moving customer service or back-office work to a distant, lower-cost country for the labour saving.Read More »
    • Virtual Assistant

      Virtual Assistant

      A virtual assistant is either an AI software assistant that answers people, or a real human providing support remotely, often offshore.Read More »
    Find CX & call centre consultants – ACXPA Supplier Directory
    ⏱️ Wait Time Leaderboard
    Best Call Centres in Australia - Q2 2026
    1. (ENERGY Sector)00:03
    2. (INTERNET Sector)00:04
    3. (INTERNET Sector)00:05
    Industry AVE01:52

    View the latest results >

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    Find call centre technology – ACXPA Supplier Directory

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