Call Centre Rankings Industry Sectors Quarterly Report Downloads
Download the quarterly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.
Data includes:
- Wait Time
- IVR Layers
- Talk Time
- Total Experience Time
- Quality Scores
- Lots more!
Just select the quarter you’d like to download below.
You can also download monthly industry sector reports >
View the Latest Call Centre Ranking Reports by Sector:
Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
- Order by:
- Title
- Date added
- Download count
- ACXPA Frontline Complaints Handling Training Guide (Membership Required: Business 5, Business 10, Business 25, Business 50, Business 100, Customised Business, or Individual)
- ACXPA Team Posters (A4) (Membership Required: Business 5, Business 10, Business 25, Business 50, Business 100, Customised Business, Solo Vendor (retired), Micro Vendor (retired), Midsize Vendor (retired), Vendor, Corporate Vendor (retired), or Customised Vendor)
- ACXPA Complaints Handling Framework (Membership Required: Business 5, Business 10, Business 25, Business 50, Business 100, Customised Business, or Individual)
