Loading

You need to complete your Member Profile to access this content!

All members are required to complete their Individual Membership Profile to access all the exclusive member-only content.


Click Here To Unlock

Access Restricted: Upload Your Photo to Continue

To unlock this page and access all your member benefits, please complete your Member Profile by uploading a profile photo.

We know it’s an extra step, but it’s required for all members. A complete profile helps build trust and fosters a stronger, more connected community for everyone.

Don’t worry—it only takes a minute! Here are some tips:


Upload Your Photo Now

Please complete your Subscriber Profile!

To unlock all the ACXPA Subscriber content, please take a moment to activate your profile - it only takes a moment!


Click Here To Unlock

That email is already being used!

The email address entered is already registered as a Subscriber.
To purchase a membership, please log in first!


Home Call Centre Rankings Industry Sectors Quarterly Report Downloads

 +61 3 9492 2871      enquiries@acxpa.com.au

Call Centre Rankings Industry Sectors Quarterly Report Downloads

Download the quarterly report that displays the industry sector averages, along with the overall industry average, for over 45 different metrics.

Data includes:

  • Wait Time
  • IVR Layers
  • Talk Time
  • Total Experience Time
  • Quality Scores
  • Lots more!

Just select the quarter you’d like to download below.

You can also download monthly industry sector reports >

View the Latest Call Centre Ranking Reports by Sector:

Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education

You can browse all the resources below — but to actually download them, you'll need an Individual Membership. Get full access here >

Hey , you can preview all the resources — but downloads are exclusive to Individual Members. Upgrade now to unlock full access >

Hi , your Individual Membership gives you full access — all downloads on this page are unlocked and ready to go.

Hi , downloads are only available via your Individual Membership. Please log in under your individual profile to download files.

Hi , these downloads are included with Individual Membership access. Please log in under your individual profile to download files.

🏆 Overall CX Leaderboard
Best Call Centres in Australia - Q2 2026
1. BANKS Sector74.0%
2. EDUCATION Sector72.6%
3. INTERNET Sector72.3%
Industry AVE54.9%

View the latest results >

Find outsourcers & BPOs – ACXPA Supplier Directory
📞 Accessibility Leaderboard
Best Call Centres in Australia - Q2 2026
1. ENERGY Sector94.7%
2. AGED CARE Sector94.0%
3. AGED CARE Sector94.0%
Industry AVE66.0%

View the latest results >

Find CX automation & AI – ACXPA Supplier Directory

Latest Articles

❤️ Agent Mastery Leaderboard
Leaders by Sector - Q2 2026
1. CAR INSURANCE Sector70.0%
2. BANKS Sector68.7%
3. EDUCATION Sector68.3%
Industry AVE54.1%

View the latest results >

Latest Glossary Terms

  • Next Issue Avoidance

    Next Issue Avoidance

    Next Issue Avoidance is resolving a customer's likely next problem during their current contact, to prevent a repeat contact.Read More »
  • Offshoring

    Offshoring

    Call centre offshoring is moving customer service or back-office work to a distant, lower-cost country for the labour saving.Read More »
Find CX & call centre consultants – ACXPA Supplier Directory
⏱️ Wait Time Leaderboard
Best Call Centres in Australia - Q2 2026
1. ENERGY Sector00:03
2. INTERNET Sector00:04
3. INTERNET Sector00:05
Industry AVE01:52

View the latest results >

Upcoming Courses & Events

View Calendar

ACXPA Platinum Sponsor

Copyright © 2026 | ACXPA | Website Terms of Use | Privacy Policy

Log in with your email address

or Become an ACXPA Member

Forgot your details?

Create Account