Call Centre Roundtable • June 2026

Past the Hype: Where Contact Centres Actually Stand Mid-2026

Six months into 2026, the panel cuts through the AI noise to assess what has actually changed on the contact centre floor. The conversation moves from how AI is reshaping vendor decisions and total cost of ownership, to why change management rather than technology decides whether projects succeed, and finally to the human cost of a tighter economy on both customers and frontline agents.

Host: Justin Tippett
Panel: Nadine Power, Samantha Middlebrook
Duration: 59:25
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June 2026 Call Centre Roundtable Host & Panel

The practitioners behind the discussion.

Panellist Nadine Power

Nadine Power

Senior Product Manager – Panviva, Upland Software

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